Customer Support Engineer at Rajant Corporation

Description

Customer Support Engineer  Morehead, KY (On-site; Day shift)

RAJANT CORPORATION, the 20+year leader in industrial wireless patented Kinetic Mesh® networking solutions, is redefining real-time connectivity with resilient Smart Routing technology, ensuring secure, dynamic, and uninterrupted data flow for industrial autonomous and mobile operations across various extreme environments like mining, autonomy and robotics, industrial security, and underground communications.

Position Summary: Rajant is seeking a Support Agent to join the Customer Support & Managed Services Department for Rajant’s industry-leading mesh networking products. This is a full-time, in-person, entry-level position at our office in Morehead, KY. 

A good match has a general understanding of wired and wireless networking and is comfortable learning new tools. Bash and Python scripting experience is helpful but not required. If you are a problem solver who loves figuring out how things work, this role is a great fit for you.

What You’ll Do:

Ø Triage incoming support requests via portal, email, and phone in Odoo Helpdesk (or similar).

Ø Provide timely acknowledgement and set clear expectations for next updates.

Ø Capture entitlement, site details, severity, and core diagnostics; gather logs and evidence.

Ø Perform first-line troubleshooting using runbooks and knowledge base articles; stabilize issues where possible.

Ø Assign or engage next-level engineers when needed and own the case through closure.

Ø Document steps taken and outcomes; contribute improvements to runbooks and templates.

Ø Participate in weekly retrospectives and help ship small process/tooling improvements.

Ø Communicate professionally with customers and partners throughout the lifecycle of the case.

This is what a Successful Candidate looks like:

Ø Having a Computer Science or Engineering degree is preferred. Equivalent experience is a substitute for a degree.

Ø General understanding of wireless networking (802.11 a/b/g/n/ac/ax).

Ø General understanding of wired networking.

Ø Experience with Python and Bash scripting would be useful but not required.

Ø Great communication skills. Great troubleshooting skills. Self-motivated. 

Ø Ability to view things from the end user’s perspective.

Ø Most importantly, you're a curious team player for whom a "good day" means you helped others & learned something new.

RAJANT’S COMPANY PROFILE: www.rajant.com 

We are the biggest name in dynamic wireless mesh networking you may not have heard of yet. No other mesh solution even comes close to the performance of our patented InstaMesh Kinetic Mesh technology in dynamic environments.

· We drive massive mines all over the globe, enabling autonomous haul trucks, shovels, and other equipment.

· Our networks are in factories and warehouses automating repetitive and dangerous tasks. 

· We're in 'Spot' the Robot Dog and in a variety of aerial drones.

· We link Oil and Gas sites, and automate Maritime Ports worldwide.

· The U.S. Army trusts our resilient mesh technologies to keep America and our Global partners safe.

Why Join Rajant?

· Be part of a cutting-edge tech company leading the charge in resilient, AI-driven, real-time connectivity solutions.

· Work with a team of visionaries, engineers, and storytellers dedicated to reshaping industries through adaptive networking.

· Gain global exposure, supporting diverse industries and collaborating with some of the world’s most innovative companies.

WHO WE ARE: We're a tight-knit group of technology experts that demand excellence of ourselves and in all we do. We need like-minded professionals to identify problems and solve them, enabling our development teams to efficiently push ever more hardware and software solutions to market, faster and more reliably.

Do you have what it takes to be a part of the Rajant Team? Impress us with your resume today. If you make the team, this will be the most challenging and rewarding place you'll ever work.

EMPLOYMENT TYPE: Full-Time with Benefits. 

LOCATION: Morehead, KY. 

SCHEDULE: Mon-Fri, 8am – 5pm EST.

REPORTS TO: Service Manager.

APPLY: Introduce yourself with cover letter & resume to: [email protected].

Rajant Corporation is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, physical or mental impairment, sexual orientation or any other category protected under federal, state or local law. Rajant is a USG Contractor and complies with all US laws, regulations and Executive Orders.

Requirements

•  Having a Computer Science or Engineering degree is preferred. Equivalent experience is a substitute for a degree.
• General understanding of wireless networking (802.11 a/b/g/n/ac/ax).
• General understanding of wired networking.
• Experience with Python and Bash scripting would be useful but not required.
• Great communication skills. Great troubleshooting skills. Self-motivated. 
• Ability to view things from the end user’s perspective.
• Most importantly, you're a curious team player for whom a "good day" means you helped others & learned something new.