Customer Account Representative at Answering Service Care

Customer Success Representative:

As a Customer Success Representative, you will be instrumental in ensuring the accuracy and efficiency of our systems, directly impacting client satisfaction and operational success. You will collaborate closely with our sales, customer success and technical support teams, playing a key role in designing and implementing new accounts, as well as maintaining existing ones.

Key Responsibilities:

• Design and implement new accounts and optimize business processes.
• Handle direct client requests, providing excellent communication and customer service.
• Communicate with clients to identify issues and walk through solutions.
• Update and process account changes.  
• Review support cases for technical and troubleshooting accuracy and identify needed process improvements. 
• Support new account creations and other account services. 
• Develop and maintain strong relations with clients to meet quality expectations

Qualifications:

• 1+ years of prior experience as a Customer Support Administrator or similar role.
• Prior experience with CRM technology (Hubspot, Salesforce, Zoho, etc)
• Strong understanding of process and account management.
• Excellent communication and customer service skills.
• Detail-oriented with a focus on accuracy.
• Ability to work collaboratively in a team environment.
• Proficiency in relevant software and systems.
• Prior experience in the telecommunications or contact center industries is preferred

Ready to embark on this rewarding journey? Apply now and become an essential part of our Customer Success Team! 

Open shifts: Full Time

Compensation: $19.23/hr.

Benefit Highlights:

• Weekly Pay
• Paid Training
• Health/Dental/Vision & Term Life
• PTO (Start earning on day one)
• Employee Assistance Program (Free Training & Development Courses) 
• Childcare Reimbursement up to $375 a month
• Gym membership reimbursement
• Company sponsored snacks
• Reward and Recognition platform 
• 401k

Are you ready to join a company that values your talent and hard work? Apply now, and let's start this journey together!