Veterinary Receptionist at Innovetive Petcare
Innovetive Petcare · Sandy Springs, United States Of America · Onsite
- Junior
- Office in Sandy Springs
The Animal Emergency Center of Sandy Springs (AECS) is a 24-hour emergency and critical care hospital serving the greater Atlanta area. We are proud to provide compassionate, high-quality emergency veterinary care when pets and their families need it most. AECS operates under the Innovetive Petcare network, offering our team members access to professional support, growth opportunities, and excellent benefits.
Our hospital is open 24 hours, with operational hours:
- Thursday 6:00 PM – Tuesday 8:00 AM (continuous operation)
- Tuesday 6:00 PM – Wednesday 8:00 AM
- Wednesday 6:00 PM – Thursday 8:00 AM
We are currently seeking dedicated and compassionate Veterinary Receptionists (Client Service Representatives) to join our growing team. Both full-time and part-time opportunities are available.
As a Veterinary Receptionist at AECS, you are the first point of contact for our clients and play a vital role in setting the tone for a compassionate, professional, and efficient client experience. You’ll handle a variety of administrative and client service responsibilities while supporting a fast-paced emergency veterinary environment.
💵 $17–$20 per hour, commensurate with experience
📍 228 Sandy Springs Place NE, Sandy Springs, GA 30328
💻 https://aecsandysprings.com
💵 $17–$20 per hour, commensurate with experience
📍 228 Sandy Springs Place NE, Sandy Springs, GA 30328
💻 https://aecsandysprings.com
Some of the responsibilities you will own in this role:
- Warmly greet every client entering the hospital, making friendly eye contact and offering professional acknowledgment.
- Maintain a positive, approachable demeanor with a genuine smile and calm, clear communication—both in person and over the phone.
- Actively listen with compassion and empathy to clients’ needs and concerns.
- Quickly assess client and patient needs upon arrival and determine whether a case qualifies as a “stat” or “standard” emergency.
- Triage client inquiries by directing calls, visitors, and messages to appropriate team members.
- Provide emotional support and guidance to grieving pet owners, offering resource materials and handling sensitive situations with discretion.
- Serve as a liaison between clients and service agencies during the handling of pet remains, ensuring an accurate and compassionate process.
- Manage customer service functions, including greeting visitors, answering phones, scheduling, and guiding clients and their pets to exam rooms.
- Present and explain fees, process payments, and ensure accurate documentation of transactions.
- Maintain accurate medical records, chart, and correspondence in compliance with hospital policies.
- Support hospital cleanliness and safety, including light maintenance duties such as keeping reception areas tidy and assisting in the removal of animal waste when necessary.
- Collaborate closely with the clinical team to ensure a seamless client experience.
- Must be available to work evenings, weekends, and overnight shifts as part of our emergency hospital schedule.
Qualifications in Order to Fill Opportunity
- High School Diploma or equivalent required.
- Previous customer service or client service experience is strongly preferred.
- Experience in a veterinary, animal care, or human healthcare/hospital setting is highly desired.
- Excellent communication and interpersonal skills, with the ability to remain calm, compassionate, and professional in high-stress or emotional situations.
- Strong multitasking and organizational abilities—able to manage multiple phone lines, clients, and administrative tasks efficiently.
- Demonstrated attention to detail and commitment to accuracy in recordkeeping and client communications.
- Comfortable using computers and practice management or medical software; ability to learn new systems quickly.
- Team-oriented mindset with a positive attitude and willingness to assist colleagues as needed.
- Reliable and punctual with a flexible schedule, including availability for nights, weekends, and holidays.
- Must be able to lift 30-50 pounds
Benefits (Full-Time Employees Only)
As part of the Innovetive Petcare network, full-time team members enjoy access to a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Paid time off (PTO) and paid holidays
- 401(k) retirement plan with employer match
- Company-paid life and disability insurance
- Employee Assistance Program (EAP)
- Continuing education opportunities and career development support
- Employee pet care discounts across the Innovetive Petcare network
If you are a compassionate, organized, and dependable individual who thrives in a fast-paced, team-oriented environment, we’d love to hear from you!
👉 Apply today to join the Animal Emergency Center of Sandy Springs and make a difference in the lives of pets and their families when they need it most.
