Technical Account Manager at Toma

We're building the AI platform for underserved industries.

LLM usage has seen a meteoric rise, but real-world deployment still lags behind. At Toma, we're closing that gap, starting with the automotive industry. Our AI voice agents handle inbound calls, set appointments, and power workflows that actually move the needle for dealerships.

We’ve built momentum through results, not hype. Every customer we onboard represents a tangible leap in efficiency and trust.

Our Team
We’re a 20-person crew of builders, operators, and competitors from places like Scale AI, Uber, and Microsoft. What we share is a bias toward ownership and action. When a customer depends on us, we deliver. This role is Hybrid in San Francisco.

About this Role
We’re looking for a Technical Account Manager who takes full ownership of customer onboarding and account success. From the moment a deal is signed to the day the system is fully live, you’ll make sure every step happens on time, with precision and care.

You’ll be the central point of coordination between customers and internal teams. You’ll keep communication flowing, track every detail, and ensure nothing slips through the cracks. Your focus is on clarity, follow-through, and making sure customers feel supported at every step.

What You Will Do

• Own the onboarding process end to end for new accounts

• Serve as the main point of contact for customers during implementation

• Coordinate across internal teams to remove blockers quickly

• Ensure configurations are accurate, tested, and live without issues

• Maintain clean, detailed records in HubSpot and internal systems

• Monitor timelines, flag risks early, and ensure accountability across teams

• Maintain active relationships with customers after go-live to ensure continued success
  
  

What You Will Grow Into
As Toma scales, you’ll shape how onboarding and account management operate across the company. You’ll build the systems, communication loops, and habits that keep customers happy and teams aligned. You’ll be at the center of our execution and our reputation.

You Might Be a Fit If You

• Have 2–5 years of experience in account management or implementation at a fast-paced company

• Are highly organized and detail-oriented, with a talent for keeping multiple threads moving

• Communicate clearly and consistently, both with customers and internal teams

• Take full ownership of outcomes and follow through until completion

• Care deeply about creating great experiences for customers

• Thrive in fast-moving environments and stay composed under pressure
  
  

Why This Role Matters
Our growth only matters if every customer we sign becomes a long-term success story. This role ensures that happens. You’ll keep onboarding tight, communication clear, and customers confident that Toma delivers.

You’ll bring structure, urgency, and empathy to every account, ensuring no one is left waiting, nothing drags on, and every launch sets a new standard for excellence.

Benefits

• Competitive salary with meaningful equity

• Free health, dental, and vision insurance

• Free in-office lunch and dinners

• Unlimited PTO

• Health, wellness, and education stipends