Library Support Specialist at City of Hillsboro, OR
City of Hillsboro, OR · Hillsboro, United States Of America · Onsite
- Professional
- Office in Hillsboro
About the Department
Hillsboro Public Library is excited to invite applications for the Library Support Specialist position! As part of our dynamic and customer-centered team, Library Support Specialists are the welcoming face of the Library—helping connect people with resources, information, and one another. This role is perfect for those who thrive in a fast-paced, community-focused environment and find joy in helping others discover, learn, and belong.
We are currently filling one full-time position at our Shute Park Branch and will also use this recruitment to establish an eligibility list to fill future full-time, part-time (20+ hours), limited duration, and flexibly staffed vacancies. This eligibility list will remain active for a period of nine (9) months from the closing date of this posting or until the list is exhausted, whichever occurs first.
About the Hillsboro Public Library
Hillsboro Public Library is more than a place for books—it’s a community hub where curiosity, creativity, and connection come to life. With two full-service branches and an outreach team, we proudly serve one of Oregon’s most diverse and rapidly growing cities. Our work is guided by values of inclusion, innovation, and collaboration, ensuring that every visitor feels welcome and empowered to explore new ideas and opportunities.
What You’ll Be Doing
- Provide exceptional customer service to patrons in person, by phone, and online—assisting with library accounts, locating materials, providing notary services, downloading e-books, and navigating digital resources.
- Become an expert in library systems and policies, helping patrons with questions, account issues, and checkouts in ways that build understanding and trust.
- Support a variety of service points, including welcome desks, technology areas, the Collaboratory (Maker Space), youth services, and holds.
- Promote an engaging library environment by shelving, tidying spaces, restocking displays, and maintaining order.
- Contribute to library programs and outreach—from storytimes and book groups to special events that connect the community.
- In addition to the regular Library Support Specialist duties, this schedule includes a weekly storytime—an engaging opportunity to spark curiosity, connect with families, and create positive, lasting first impressions of the library.
- Embrace ongoing training and development opportunities to stay current with evolving library technologies and practices.
- Collaborate with teammates across departments to ensure smooth daily operations and an inclusive, welcoming atmosphere.
Our Ideal Candidate
You’ll thrive in this role if you are people-centered, adaptable, and energized by serving a diverse and dynamic community. You enjoy collaborating with others, learning new technologies, and finding creative solutions to challenges. You value inclusion and approach every interaction with empathy, professionalism, and curiosity.
Successful candidates will demonstrate:
- Customer service excellence – providing responsive, friendly, and inclusive support to a diverse community.
- Strong communication skills – clear, courteous, and professional oral and written interactions.
- Teamwork and collaboration – contributing positively to a supportive, service-oriented team environment.
- Organization and time management – balancing multiple priorities in a fast-paced setting.
- Attention to detail – ensuring accuracy and consistency in all patron and administrative tasks.
- Technology proficiency – confidently using computers, library software, and digital resources.
- Adaptability and problem solving – responding calmly and creatively to evolving patron needs.
- Confidentiality and integrity – safeguarding patron information and maintaining trust.
- Commitment to diversity, equity, and inclusion – fostering a welcoming environment for all members of the community.
- Bilingual fluency in Spanish – preferred but not required.
Anticipated Work Schedule
- Sunday: 9:15 AM – 6:15 PM
- Monday: 11:15 AM – 8:15 PM
- Tuesday–Thursday: 9:15 AM – 6:15 PM
View the classification specifications for additional details:
Minimum Qualifications
High School Diploma or GED; and
Three years of customer service experience, including at least one year in a library setting; or
An equivalent combination of education and experience sufficient to perform the essential duties of the position.
Licenses/Certifications
Depending on assignment, some positions may require:Valid Driver’s License and safe driving record.
Positions assigned to the Connect work area must obtain and maintain a State of Oregon Notary Public Commission within six months of hire.
Other Qualifications
Bilingual incentive pay available
Preference may be given to candidates who are bilingual in Spanish/English.
Employees who can demonstrate the ability to speak Spanish, or any language spoken by over ten percent (10%) of City residents as documented by the most recent U.S. Census, at a proficiency level determined by a fluency test administered by the City, will receive a monthly premium of three percent (3%) of their regular base pay.
Tentative Recruitment Timeline*
Application Opens: | October 26, 2025 |
Application Closes: | November 9, 2025 |
Application Reviews: | Completed November 21, 2025 |
Round 1 Interviews: | Week of December 8, 2025 |
Round 2 Interviews: | Week of January 5, 2026 |
Final Candidate Selection | January 2026 |
*This schedule is subject to change based on City of Hillsboro needs.
Why Work For Hillsboro?
At the City of Hillsboro, we’re committed to supporting employees with a comprehensive package of benefits and resources designed to promote health, well-being, and growth.
When you join our team, you’ll enjoy:
- Competitive pay with City contributions to PERS retirement
- Comprehensive medical, dental, and vision coverage
- Paid time off for vacation, sick leave, holidays, and more
- Deferred compensation match and HRA VEBA contributions to boost your future savings
- City-paid life, AD&D, and long-term disability insurance
- Extra perks like bilingual pay incentives and wellness reimbursements
- Free TriMet annual Hop pass, SHARC and Hidden Creek Community Center recreation access for you and your family
- Paid time off to volunteer in the community through Hillsboro Helps
- Ongoing professional development and training opportunities
- A supportive workplace that values work/life balance and employee wellness
Benefit eligibility and offerings vary depending on position status (full-time, part-time, limited duration, or flexible staffing). To learn more about our benefits and access the AFSCME Collective Bargaining Agreement, please visit our Benefits webpage
Commitment to Equity
At the City of Hillsboro, we believe that hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.
