Restaurant General Manager - Grand Wok - MGM Grand at MGM Resorts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As the Restaurant General Manager for Grand Wok at MGM Grand, you will play a pivotal role in shaping the success of our assigned restaurants, providing dynamic leadership and guidance to the Assistant General Manager, Assistant Manager, and Restaurant Service team in alignment with the prestigious MGM brand. Your expertise will drive operational and financial achievements while enhancing guest experiences by optimizing reservation channels and maximizing covers. With a focus on staff performance, training, and scheduling, you will execute exciting initiatives from our property F&B leadership and ensure our facilities meet the highest MGM Resorts service standards. Join us in creating unforgettable dining experiences and delivering exceptional customer satisfaction—all while thriving in a vibrant and rewarding environment!

THE DAY-TO-DAY:

• Owns, leads and oversees daily restaurant operations, labor productivity, scheduling, inventory control, guest service standards, and execution and development of marketing strategies to produce both short-term and long-term profitability. Co-own (with Executive Chef) the restaurant’s business plan and represent the restaurant in divisional, property or corporate meetings

• Responsible for execution of policies, operating procedures, pricing initiatives, training programs, directives, menus, rules and regulations for the restaurant staff. Owns restaurant’s execution of F&B and/or company-wide initiatives and programs

• Maintain the highest standards of health, sanitation and cleanliness within all areas of Beverage. Responsible for completion of all company compliance training by the restaurant staff

• Manages Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and  succession planning process that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements

• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience.

• Reacts to any guest complaints and takes any appropriate action. Manages Restaurant’s guest feedback channels through approved company practices. Collaborate with Executive Chef and culinary team to ensure a seamless service experience between kitchen and dining room

• Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties

THE IDEAL CANDIDATE:

• 2+ Years of Prior Relevant Experience required

• High School Diploma or GED required

• Must be 21 years of age

• Bachelor's degree or 4 years of equivalent experience in a Food and Beverage luxury or fine-dining restaurant preferred

• Previous experience managing employees under a collective bargaining agreement preferred

• Bilingual in Mandarin or Cantonese preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19724

Are you ready to JOIN THE SHOW? Apply today!