SCHEDULING ASSISTANT INTERNAL APPLICANTS ONLY at Medstar Ambulance

This position will be a temporary opening for 180 days and you will be able to return to your shift if it does not become permanent. Training in Lincoln Park for the first 2 weeks.

Overview:
The Assistant Central Scheduler supports the daily coordination of staffing and scheduling
across Medstar’s operations. Working closely with the Central Scheduler and Operations
leadership, this role helps ensure schedules are accurate, complete, and aligned with
operational needs. The Assistant Central Scheduler provides administrative and logistical
support for scheduling, timekeeping, attendance control, and communication with field
personnel to maintain a safe, efficient, and well-staffed operation.
Essential Duties and Responsibilities:
 Assist with creating, updating, and maintaining daily and long-term schedules for all
divisions.
 Input, adjust, and verify shift assignments in scheduling software.
 Support the processing of time-off requests, shift trades, and open shift postings.
 Monitor attendance logs and assist in tracking attendance control metrics.
 Help compile and distribute daily, weekly, and monthly schedule reports.
 Assist with the preparation of special event coverage schedules.
 Communicate with field staff regarding schedule changes, open shifts, and coverage needs.
 Support the Central Scheduler in coordinating mandatory training and recertification
scheduling.
 Prepare and organize documentation for payroll review, ensuring accurate timekeeping
records.
 Maintain confidentiality with employee information and adhere to all company policies.
 Provide administrative support for the performance recognition program and attendance
communications.
 Collaborate with Operations Managers to ensure coverage meets service and compliance
requirements.
 Perform other duties as assigned to support scheduling and operational efficiency.
Qualifications:
Required:
 At least one year of administrative or scheduling experience, preferably in healthcare, public
safety, or EMS.
 Strong computer skills, including Microsoft Excel, Word, and scheduling/timekeeping
software.
 Excellent communication and interpersonal skills.
 High attention to detail and strong organizational abilities.
 Ability to manage multiple priorities and deadlines in a fast-paced environment.
 Demonstrated ability to maintain confidentiality and professional discretion.

Preferred:
 Prior EMS or dispatch experience (EMT, Paramedic, or Dispatcher).
 Experience with scheduling software and data reporting tools.
 Knowledge of EMS operations, medical control systems, or related compliance
requirements.
Special Skills and Aptitudes
 Reliable and self-motivated with a positive, team-oriented attitude.
 Strong problem-solving and critical-thinking skills.
 Comfortable working independently and collaboratively.
 Adaptable to changing priorities and operational needs.
 Professional communication style and customer-focused