Market Area Director at Legacy Service Partners

About the Role:
The Market Area Director is responsible for overseeing business operations, performance, and growth across a defined geographic territory. This role provides leadership, strategic direction, and operational support to ensure that all locations within the market area meet financial goals, deliver exceptional customer experiences, and maintain compliance with company standards. The Market Area Director partners closely with regional leadership and local managers to drive consistency, growth, and operational excellence.

Why You’ll Want to Work Here:  

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics 
• Performance pay directly tied to results – Get what you deserve 
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options 
• Secure your financial future – 401(k) with company match 
•  We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends 
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors 

Market Area Director Key Responsibilities:

• Develop and implement regional operational strategies aligned with the company’s overall objectives comprised of operations, human resources, marketing, and technology. 
• Identify opportunities for growth and expansion within the region and develop plans to capitalize on them. 
• Oversee the day-to-day operations of multiple locations within the region, ensuring high levels of efficiency and effectiveness. 
• Participate in daily stand-up meetings with partner companies when necessary to drive daily operational excellence 
• Monitor performance metrics (sales, customer satisfaction, operations) and implement corrective action plans when needed.
• Ensure operational compliance with company policies, procedures, and industry regulations.
• Partner with Human Resources and local managers on workforce planning, talent acquisition, training, and employee development.
• Provide financial oversight, including reviewing budgets, forecasting, and identifying cost-saving opportunities.
• Build strong relationships with key stakeholders, clients, and community partners within the market area.
• Regularly report market performance and trends to senior leadership and recommend strategic adjustments.

Market Area Director Qualifications:

• Bachelor’s degree in Business Administration, Management, or related field (Master’s preferred).
• 7+ years of progressive leadership experience in multi-unit operations, preferably in residential services.
• Strong business acumen with proven ability to manage budgets, analyze financial data, and improve operational efficiency.
• Exceptional leadership, communication, and people development skills.
• Demonstrated success in driving growth and achieving performance targets across multiple locations.
• Ability to travel frequently within the assigned market area.

Market Area Director Interpersonal Qualifications:  

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships. 
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small. 
• Highly organized, ability to act quickly while still having attention to detail. 
• Hold yourself to a higher standard and exhibit a high level of integrity. 

About Legacy Service Partners: 
Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states—and we’re growing fast. We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. 

Legacy Service Partners is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.