HR Operations Program Manager at Inventa Towers

Minimum Education
Bachelor's Degree Bachelor's degree or an equivalent combination of education and experience. (Required)

Minimum Work Experience
8 years HR Operations, process improvement methodologies, excellent project management skills and focus on HR Policy Development.
Proficiency with quality improvement tools such as process mapping and gap analyses.
Ability to manage multiple projects and priorities simultaneously.
Understanding of HR compliance and regulatory requirements.
Experience leading and supporting the HR decision-making process.
Ability to demonstrate outcomes with enhancing HR service delivery.
Experience leading in a remote and on-site environment.
Experience defining and measuring process improvement metrics (Required)

Required Skills/Knowledge
HR related federal and state laws
Quality Improvement tools and Processes
Excellent written communication skills required including experience delivering concise reporting/dashboards
Excellent consumer relations and customer service skills required
Excellent project management skills required
Ability to work collaboratively with diverse teams

Functional Accountabilities
Manages HR Operations Knowledge Resources

• Analyze existing HR operations processes to identify inefficiencies and areas for improvement.

• Collaborate with HR and cross-functional teams to gather requirements and feedback.

• Design, implement and educate streamlined HR operations workflows and procedures.

• Create process maps, gap analyses, and root cause analyses.

• Recommend and apply best practices and process improvement methodologies.

• Monitor and measure the effectiveness of implemented improvements.

• Utilize HR technology and automation tools to enhance efficiency.

• Report progress and results to HR leadership and stakeholders.

• Ensures development & ongoing edits/changes to online knowledge articles, job aids, training, brochures, FAQ’s & other related written correspondence, documents & forms.

• Acts as a thought partner in developing training programs in collaboration with Learning and Development partners that address knowledge gaps and enhance readiness.

• Assists in continuously refining workflows, HR policies, and procedures enforcement.

• Works as a strategic partner to improve and leverage the tools the HR team utilizes, including Workday, Kronos and ServiceNow, or other related tools and systems.

• Participates in the implementation and evaluation of services, programs, and performance standards to achieve HR departmental goals.

Compliance

• Promotes awareness and adherence to organizational, state and federal regulatory standards such as HIPAA and CNMC policies and procedures.

• Ensure compliance with legal, regulatory, and company standards.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

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