Operational Support Analyst at Global Support and Development

*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States.

Global Support and Development is seeking to hire a Operational Support Analyst  The position is full-time, in-person, and located at HQ in Charlotte, N.C.

Ready to become the ultimate hazard detective? Global Support and Development (GSD) is seeking a technically skilled Operations Support Analyst to be our eyes and ears on the planet. Your superpower will be turning complex environmental data—from the swirling patterns of the GFS and ECMWF forecast models to the subtle shifts in seismic activity—into clear, operational alerts. If you thrive in a high-tempo environment and are eager to play a pivotal role in ensuring our rapid response teams are always one step ahead of a natural disaster, then get ready! This critical position, based in Charlotte, NC, is your chance to directly protect lives.

GSD offers a comprehensive benefits package to include:

• Up to 25 days of accrued vacation
• Up to 80 hours of annual sick leave
• Up to 80 hours of Military Pay and 30 Days Differential
• Medical, Dental and Vision (GSD covers monthly premium)
• Group Life and AD&D Coverage (GSD covers monthly premium)
• Retirement (Pre and Post Tax Options) and a Company Match
• Matches on Qualified 529 Plans
• Up to 14 Paid Holidays

Want to know more?  Read on to learn more about the role and how you can help protect lives!

PURPOSE OF POSITION:

GSD is seeking an Operations Support Analyst to provide dedicated hazard monitoring and threat identification to support steady state and disaster response operations. Threats include natural disasters, complex emergencies, socio-political concerns, public health crises, supply chain and transportation disruptions, and any operational disruptions that impact GSD's mission. This position seeks to enhance GSD’s capacity to detect, assess, and communicate emerging hazards—particularly hurricanes, cyclones, earthquakes, volcanoes, and other high-impact events within GSD's areas of operations. The Analyst will play a pivotal role in fusing multiple data streams—including meteorological models such as GFS, ECMWF (European Model), and other forecasting tools—with geological, oceanic, and humanitarian intelligence sources. This information, supported by other information points within GSD, will be transformed into clear, actionable intelligence products to inform decision-making, support pre-positioning strategies, and reduce operational surprise. This position is designed for a technically skilled analyst with experience in disaster monitoring, storm modeling interpretation, and operational decision support in high-tempo environments.

ESSENTIAL FUNCTIONS:

1. Support GSD’s Operations Room to maintain 24/7/365 awareness of global hazards with emphasis on hurricanes, cyclones, severe storms, earthquakes, tsunamis, and volcanic activity. Monitor and interpret meteorological models to assess forecast confidence, track trends, and anticipate potential threats to our area of operations;
2. Differentiate between general hazards and operational threats by assessing relevance to GSD’s current and future operations, assets, and partner geographies to provide early warning alerts and situational updates, and recommendations to GSD’s Operations Team;
3. Produce clear, concise, and standardized hazard and threat intelligence products, including daily summaries, hurricane briefs, and rapid updates. Develop geospatial visualizations and annotated storm track maps to support decision-making;
4. Maintain templates and workflows to ensure timely and consistent product delivery. Contribute to SOPs for alert generation, escalation criteria, and size-up initiation;
5. Support the design of an integrated hazard and threat monitoring dashboard for GSD’s common operating picture tools;
6. Review, recommend, and implement third-party tools to enhance hazard and threat monitoring capabilities;
7. Prompt and action GSD’s core values of accountability, humility, and integrity in all work we conduct;
8. Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact;
9. Other duties as assigned.

QUALIFICATIONS: 

Required Experience:

• Three (3) or more years of experience in intelligence analysis, meteorology, emergency management, or disaster monitoring.
  

Education:

• Bachelor’s degree in meteorology, emergency management, environmental science, geography, international relations, or a related field; or
• Equivalent combination of education and professional experience in hazard and threat monitoring or operational intelligence.
  

Knowledge/Skills:

• Demonstrated skill in interpreting and comparing outputs from multiple storm forecasting models (e.g., GFS, ECMWF);
• Structured analytic technique - ability to synthesize multi-source hazard data into actionable intelligence for operational decision-making;
• Competency in producing geospatial products and annotated maps for situational awareness;
• Familiarity with global hazard monitoring tools and platforms (e.g., NOAA, JTWC, USGS, GDACS, ReliefWeb);
• Strong written and verbal communication skills, with an ability to brief diverse audiences quickly and clearly.
• Discernment for confidentiality in relation to organizational, partner, and donor activities and communications;

• Strong organizational skills and the ability to rapidly shift tasks;
• Experience working and/or traveling domestically and internationally; and
• Working knowledge of Spanish and/or French desired.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• At this time, GSD is not offering sponsorship and is only accepting applications from persons eligible to work in the United States; and 
• Routine domestic and international travel up to 25% is required.

GSD prioritizes the safety, security, and well-being of all of our staff members. All employees are expected to follow strict safety protocols, including the use of personal protective equipment (PPE) as required and adherence to safety regulations (maritime, and other), to mitigate risks. 

Consistent with the Americans with Disabilities Act (ADA) and North Carolina state law, GSD will provide reasonable accommodation for a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship or a direct threat to the health and/or safety of the individual or others.

These working conditions and physical demands are described to provide a clear understanding of the nature of the role, including the essential deployment responsibilities that may be necessary, to ensure that potential candidates are well-prepared for the challenging and demanding nature of the duties and realities of disaster response work. GSD is not able to reasonably predict when or whether it will become necessary to deploy an employee in this position for disaster response work. Such decisions are made as circumstances arise to meet organizational needs, and employees in this role are therefore expected to be able to fulfill disaster response work responsibilities.

Working Conditions During Non-Deployment Periods

•  Work is performed in an office setting and is generally sedentary, but may involve movement (e.g., walking, standing or otherwise being mobile throughout the office) for brief periods of time;
•  Ability to use hands, reach, and independently lift and move items weighing up to 20 pounds, carry, push, and pull or otherwise move objects;
• Ability to bend and stoop;
•  Ability to sit and view a computer screen for extended periods of time;
•  Ability to demonstrate manual dexterity to operate computer and other office equipment;
• Ability to communicate effectively with others.

Working Conditions During Deployment Periods (Including Rapid Response)

•  May be regularly exposed to and required to work in varying outdoor weather conditions, including extreme heat or cold, heavy rainfall, and other extreme weather events;
•  May be required to engage in irregular travel and / or work schedules, which may include extended hours exceeding 8 or 12 hours in a day for prolonged periods outside of the control of the individual;
• While wearing appropriate personal protective equipment (PPE) which is required and provided by GSD:
  • Work may be conducted near moving mechanical parts, which could include exposure to loud noises;
  • Work may be conducted near and include potential exposure to fumes, airborne particles, and toxic or caustic chemicals; or
  • Work may be conducted in areas that include exposure to the risk of electrical shock or vibration.
• Ability to obtain necessary travel documents and fulfill any other travel requirements (including an active passport, visa requirements, vaccinations, etc.);
• This role may include deployments to support natural disaster response efforts within hazardous, dynamic, and unstable environments (economically/environmentally) in pre- and post- disaster scenarios, which could include, among other conditions: lack of access to medical care, exposure to critical incidents (including severe injury, death, traumatic encounters, and/or mental strain), and uncommon sleeping arrangements (i.e. not in a hotel, could include close living quarters and cohabitation); 
• GSD’s nutritional environment contains milk, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat products. Ability to make dietary accommodations may be limited. Potential exposure to food borne allergens; and
• Employees may be required for this role to work upon our Humanitarian Vessel for up to 30 consecutive days. The vessel’s working environment entails performing in conditions inherent to vessel travel, including but not limited to: steep and narrow stairs and living spaces, close quarters including cohabitation, sharp surfaces, metal gangways and ladders, heavy doors, European-type plugs and wiring (220-240v, 60Hz) which cannot support all American appliances, in addition to bright and flashing lights, loud noises, nuts and shellfish exposure, poor weather, movements which can trigger motion sickness, and / or limited access to hospital / definitive care. This setting involves various sea conditions, including but not limited to rough seas, adverse weather, and potential for sea sickness.

Physical Demands During Non-Deployment Periods

• Ability to perform work indoors in an office environment;
• Ability to work a varied schedule to complete projects and meet deadlines in response to changing demands;
• Ability to travel to attend meetings, industry or professional association conferences and stay overnight as required.

Physical Demands During Deployment Periods

• Must be able to remain in a stationary position (sitting or standing) for up to 50% of the time;
• Ability to regularly engage in manual dexterity;
• [FOR VESSEL] Essential physical requirements (depending on job description requirements) may also include climbing, balancing, reaching or stretching, stooping, kneeling, crouching, crawling;
• Ability to frequently move lift, push, pull, carry  items weighing up to 20 pounds for various needs;
• Ability to observe details at a close range (within a few feet of the observer), and the ability to communicate information and ideas so that others will understand (must also be able to exchange accurate information in these situations);
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

This job description reflects an assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned.  Other duties and tasks may be assigned to this job at GSD’s discretion.

Work Authorization Requirements: GSD participates in E-verify, an internet-based system that allows employers to determine the eligibility of their employees to work in the United States. E-Verify is administered by the U.S. Department of Homeland Security and the Social Security Administration. Our participation in E-Verify is in compliance with federal law and is limited to the use of E-Verify for employment eligibility verification only. We do not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9. Notwithstanding, employment is conditional upon validity of Employment Authorization Documents (EADs).

This job description is a summary rather than a detailed list of the duties performed.  The essential functions, knowledge, skills, and working conditions may change along with business needs.  This job description does not constitute a contract between employer and employee as employment is at will.  Global Support and Development provides reasonable accommodations to assist qualified individuals in order to perform the essential functions their job requires.

GSD is an Equal Opportunity Employer, and embraces all candidates regardless of race, color, sex (including pregnancy), nation of origin, ethnicity, religion, disability, marital status, sexual orientation, age, gender identity or expression, genetic information, military/veteran status or any other basis prohibited by law.

GSD promotes diversity, equity, and inclusion in all candidate selections.