Hotel Housekeeping Manager at Little Creek Casino Resort

Description

The Hotel Housekeeping Manager is responsible for the management of the Hotel Housekeeping Department and Laundry Operations.

Essential Duties and Responsibilities:

• Always provide the highest quality of service to the customers and employees.
• Develop workable implementation plans, based on occupancy, ensuring adequate staff is scheduled; communicate changes effectively.
• Deal promptly and effectively with guest and employee issues and requests.
• Enforce site-inspection system, including the reporting and up-date of each room status.
• Oversee cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, and Hotel Room Attendant's carts.
• Communicate with Front Desk, Facilities departments, and Supervisors regarding maintenance issues. Enter all work orders into the system.
• Ensure complete ready status of all rooms daily. Always maintain Key Control.
• Conduct on-going training for all Hotel Housekeeping employees to increase job knowledge and skill level.
• Plan work schedules to ensure adequate service, while maintaining a budget.
• Take responsibility for subordinates' activities; provide regular performance feedback; develop subordinates' skills and encourage growth; solicit and apply customer feedback (internal and external); foster a quality focus in others; improve processes, products, and services; continually work to improve supervisory skills.
• Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.

Supervisory Responsibilities:

• Directly supervises employees in the Hotel Housekeeping Department. 
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
• Assist in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees. 
• Addressing complaints and resolving problems.

Requirements

Education and/or Experience:

• Associate degree (A A.) or equivalent from two-year College or technical school, preferred. 
• OR 3 years related experience and/or training.
• OR equivalent combination of education and experience.
• Experience should be specific to Housekeeping and Laundry Operations. 
• AGILYSIS PMS system experience preferred.
• Red Rock or other computer software purchasing system experience preferred. 
• Paylocity Payroll software or another similar program preferred.

Certificates, Licenses, Registrations:

• Class II Gaming License issued from the Squaxin Island Gaming Commission 

Why Join Us:

Explore career growth opportunities and excellent benefits. Discover more about our comprehensive benefits package and the advantages of joining our team at Little Creek Careers Page.

About Little Creek Casino Resort:

At Little Creek, we foster a culture of excellence where every team member contributes to creating exceptional guest experiences. We are committed to diversity and equal opportunity employment, valuing all individuals regardless of race, color, religion, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.