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Director of Reservations at Four Seasons

Four Seasons · Oahu, United States Of America · Onsite

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About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons Resort Oahu at Ko Olina

Four Seasons Resort Oahu at Ko Olina is the premier oceanfront luxury resort along the quieter western coast of Oahu, with a dedicated team that consistently delivers authentic and genuine moments driven by aloha and access to nearby adventure, water sports, contemporary art and museums and living culture.

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About the role of Director of Reservations:

Manage the day to date operation of the reservations department (function as resource for reservations sales agents: handle reservations sales calls; problem and conflict resolution; scheduling).

Operate and manage a Property Management System.

Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue

In depth knowledge of Opera a must with PMS and configuration experience. 

Comprehensive computer and analytical skills, superior guest service and salesmanship skills. Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity.

Ideally 2+ years experience working as reservations manager.

Revenue analyst experience a plus.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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