Transportation Blvd - Retail Thrift Store Assistant Manager at Goodwill Industries of Greater Cleveland & East Central Ohio

Are you a people-focused leader who's passionate about retail and community impact? Join our team as a Retail Thrift Store Assistant Manager and help drive daily store operations that make a real difference!

In this role, you'll support the Store Manager in overseeing all aspects of store performance, including merchandising, customer service, inventory, donations, and team development. You'll play a key role in creating a positive and inclusive environment where employees and customers feel valued.

What You'll Do

• Support daily store operations, including donation collection, processing, and merchandising.
• Lead by example in delivering exceptional customer service and resolving issues with professionalism.
• Supervise, train, and motivate team members to achieve goals and maintain a positive culture.
• Process sales accurately using the POS system and handling cash responsibly.
• Manage inventory, stock rotation, and store presentation to maximize sales.
• Maintain a clean, safe, and welcoming environment for staff and customers.
• Step in as acting Store Manager when needed to ensure smooth operations.
• Promote our mission and values by fostering teamwork, integrity, and respect.

What You Bring

• 1+ year of retail management or supervisory experience (or demonstrated growth in similar roles).
• Strong leadership, communication, and problem-solving skills.
• Solid computer and point-of-sale (POS) system knowledge.
• Excellent organization and time management abilities.
• A customer-first mindset and enthusiasm for working in a mission-driven environment.
• Knowledge of a variety of merchandise (brand names, antiques, collectibles, etc.) is a plus!

Why You'll Love Working Here

• Be part of a team that makes a real difference in people's lives.
• Inclusive, respectful, and supportive work culture.
• Opportunities for growth, development, and leadership.
• Every day brings new challenges and meaningful interactions

We offer an amazing benefits package that includes

• Bonus incentives - unlimited potential based on sales and productivity
• Generous paid time off - 3 weeks per calendar year
• 9 paid holidays a year - Closed Easter, Thanksgiving, & Christmas Day
• Medical, dental, & vision benefits at a fraction of the premium cost
• Retirement investment options with company match

Basic Requirements

• Must have a valid driver's license and auto insurance
• The ability to work nights, weekends, and some holidays is a must
• Previous experience in retail management
• Experience with personal computers

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.