PC Support Specialist at Roman Catholic Diocese of Charlotte

Description

POSITION SUMMARY: 

Provides level I, and level II technical support for end-users for the computer and network environment at the Roman Catholic Diocese of Charlotte (RCDOC), Catholic Charities Diocese of Charlotte (CCDOC), and Mecklenburg Area Catholic Schools (MACS). Employee serves as a project team member on technology projects. Works with Diocesan entities delivering technology solutions that align with the strategic direction of the organization. 

ESSENTIAL FUNCTIONS: 

· Works in Autotask helpdesk ticketing system; triage and prioritize tickets, uses Autotask as a primary tool for tracking, documenting, communicating, and closing helpdesk tickets with customers

· Deliver level I and level II technical support for Diocese of Charlotte employees 

· Troubleshoot Microsoft 365 and Microsoft Teams; answer “how to” questions

· Assists with endpoint management including desktop management, mobile device management, creation of images for standard PC models, updating OS, inventory/asset management

· Uses Azure Entra and Active Directory and assists in user account management

· Network printer setup and ability to troubleshoot printing issues

· Works with senior team members on projects and service requests

OTHER RESPONSIBILITIES:

· Use remote desktop access tool to help diagnose computer and connectivity issues 

· Install, configure, and troubleshoot computer peripherals and connected devices including printers, scanners, phones, wireless appliances, cameras, etc.

· Troubleshoot Apple iOS, MacOS, and Apple TV devices

Requirements

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED: 

· Required; CompTIA A+ Certification 

· Required; at least one (1) year of “on the job” experience providing PC support in a corporate and/or school environment

· Preferred; Associate Degree in Information Technology, Computer Science, Networking, or equivalent 

· Ability to react to an ever-evolving technology environment with a desire for continued training 

· Possess excellent communication, organizational, and interpersonal skills

· Research solutions to resolve unique technical issues

· Knowledge and general understanding of virtual technologies

· Have a general understanding of NIST, ISO, and SANS standards

· Must have a good record of accomplishment working as part of a team to accomplish common objectives 

· Candidates should be detail oriented with the ability to prioritize and juggle multiple tasks 

Preferred candidates will possess the ability to set and meet deadlines