Wholesale Parts Advisor at Diehl Auto of Massillon

Diehl Auto of Massillon has an immediate opening for a professional wholesale parts advisor. 

Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated, and focuses on customer satisfaction. 

Key Responsibilities:

• Wholesale Account Management: Expertly maintain wholesale customer accounts, quotes and orders via OEC and similar industry software as well as over the phone.
• Customer Service: Serve as a reliable point of contact for wholesale shops, retail customers and internal service/body shop teams, communication effectively via phone, in-person, and email. 
• Parts Fulfillment Inventory:
  • Receive, unpack, and accurately store parts. Check quantity and condition against invoices.
  • Coordinate parts orders with body shops and service team. 
  • Process customer returns and ensure that they follow internal policies. 
  • Help service technicians when necessary. 
  • Accuracy is key. Use resources at hand including technicians, other parts department employees, and online sources to find answers. 
• Professionalism: Maintain a clean and professional appearance of the counter, work area, and stockroom at all times. 

Qualifications: 

• Prior experience in retail/wholesale automotive parts industry is helpful. 
• Highly self-motivated and focused on exceptional customer satisfaction. 
• Strong interpersonal and organizational skills are essential. 
• Experience with Kia and/or Hyundai parts is helpful. 
• Some experience with Tekion DMS is a plus. 
• Must have a valid driver's license. 

Benefits Offered: 

• Available health, dental, and vision insurance. 
• 401(k) with employer match. 
• Paid time off. 
• Employee discounts on sales, service, and parts.