Student Success Coordinator at Bellingham Technical College, WA

About the Department

Summary: 

If you are interested in designing, implementing and assessing student enrollment at BTC and you are results oriented, can assess communication strategies and would like to support services to boost student retention this position might be a good fit for you. 

This Federal Title III grant project is intended to help Bellingham Technical College (BTC) improve student access, persistence and credential attainment rates through a variety of strategies.

The Student Success Coordinator will focus their efforts on improving entry services and communications to better support students in BTC’s entry pipelines and ultimately increasing enrollment.

The position is funded through a five-year Title III Cooperative Arrangement Development (CAD) grant project, Redesigning Professional Technical Programs for Student Access & Success. The grant is scheduled to end September 30, 2028; however, grant-funded positions are temporary, dependent upon project funding, and can end at any time funding is discontinued.

Position Duties

• Overall identification and development of effective communication, support services, and enrollment processes to increase retention of students from application to enrollment, with a focus on closing gaps;
• Design, implement, and assess student entry and enrollment communication campaigns and initiatives in response to evidence-based needs;
• Work collaboratively with Student Services Leadership Team and the Assistant Director of Student Diversity, Outreach and Retention to improve and monitor BTC’s enrollment processes and application yield;
• Establish assessment of support programs, services and tools from admissions to enrollment for usage and effectiveness;
• Collaborate closely with Institutional Planning and Assessment to identify data points necessary to monitor student progress within entry pipelines;
• Coordinate assessment of current student communications and support implementation of effective, timely, supportive communications;
• Identify and support implementation of professional development related to issues that impact the enrollment and matriculation of students from underrepresented populations;
• Develop and maintain a system of referrals to faculty, support services, or outside agencies as appropriate, working closely with BTC Basic Needs Navigator;
• Develop and provide training to BTC employees regarding assessment of practice, using data as foundation;
• Work with other departments on campus, including all Student Services departments, Instruction, faculty, and grant programs, as necessary to meet grant outcomes;
• May provide direct support to students through the enrollment process;
• Exercise excellent oral and written communication skills, including development of effective admission and retention communication efforts and initiatives;

Minimum Qualifications

Minimum Qualifications: 

• Bachelor’s degree in education, student services or related field,AND
• Two years’ experience in higher education support service programs, advising or coaching experience, with demonstrated ability to carry out projects and collaborate with work teams;
• Demonstrated project management experience;

OR

• Master’s Degree in Adult Learning/Education;
• Experience in Student Services;
• Experience with Customer Relationship Management software;
• Experience in case management and coaching in higher education;
• Understanding of trauma informed practice;
• Knowledge of human and/or student development theory and practice;
• Workshop, seminar,presentation, facilitator,or teaching experience;
• Evidence of ability to work under pressure, prioritize competing demands, and be flexible.

Use of standard office equipment and computer terminals; detailed oriented; ability to work independently and with minimal supervision; excellent customer service, communications and organizational skills; accuracy in information delivery; work with various software packages including MS Word, MS Excel, MS Access and database management; may be required to sit and/or stand for long periods of time. Regular office setting which requires 2 to 8 hours per day working at a computer and/or desk.

Other Qualifications

Compensation, Work Schedule, and Benefits: 

Compensation:  Salary is $5,656 per month; $32.51 per hour 
Work schedule:  Generally, the schedule is Monday through Friday, 8 a.m. to 5 p.m. A regular schedule will be finalized upon hire. Candidate must be willing to work on-site for all or a portion of their schedule.
Benefits: This position will receive: 

• 8 hours per month of sick leave
• 16 hours per month of vacation leave
• 3 personal leave days (24 hours) per year
• Paid state/college holidays

• 6 medical options
• 3 dental plan options
• 3 vision plan options 

• life insurance
• long-term disability

• Public Employees Retirement System (PERS) Plan 3 
• State Board Retirement Plan (SBRP) 401A plan TIAA

• TIAA (403b)
• State Deferred Compensation (457) plan

• Medical Flexible Spending plan
• Limited Purpose Flexible Spending plan
• Health Savings Account
• Dependent Care Assistance
• Discounts for automobile and homeowner insurance
• Employee Assistance Program (EAP)
• Up to 21 days of military leave
• Up to 5 days of paid bereavement leave
• Paid civil/jury duty
• Ability to participate in a shared leave program
• Up to 2 days of unpaid holiday for reasons of faith or conscience
• Washington State and BTC Tuition Waiver programs