- Professional
- Office in Nashville
SAIC is seeking a Desktop Support in Nashville, TN to support the US Army Corps of Engineers (USACE) Revolutionary IT Services (RITS) program to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.
JOB DESCRIPTION:
- Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
- May route calls to product line specialists, application, or system support specialists.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.
- Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
- Install and test personal computers, printers, and other peripherals.
- Configure operating system, load shrink-wrap programs and other application software programs.
- Troubleshoot printer, computer, and peripheral incidents.
- Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
- Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems.
REQUIRED EDUCATION AND EXPERIENCE:
- Associates and three (3) years or more of related experience; two (2) additional years of experience accepted in lieu of degree.
- Experience supporting Windows 10, and MS Office 2013.
- Experience using Service Now or a similar ticketing system.
- Experience in Tier II helpdesk environment.
- Normal work hours are Monday through Friday; 8 hour shift between 7AM and 5PM local time. After hours support may be required on an infrequent basis.
- Must have valid driver's license.
REQUIRED CERTIFICATIONS:
- Must have a current DoD 8570 IAT Level I or higher certification (examples: A+ CE, Network+ CE, Security+ CE, etc).
- Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
REQUIRED CLEARANCE:
- Must be able to obtain a full Secret clearance; Interim Secret required prior to hire, SAIC will help to obtain.
- Must be a current US Citizen.
*! SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. Apply Now
