Trading Application Support Technician (122819) at Pictet Group
Pictet Group · London, United Kingdom · Hybrid
- Professional
- Office in London
Career Opportunities: Trading Application Support Technician (122819)Requisition ID 122819 - Posted - United Kingdom - London - Activity area (2) - Experienced Professionals
Your team
The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented in
30 offices in financial centres worldwide, currently employing over 5000 people. Pictet has been present in London since 1980, and employs near 400 people.
Pictet Asset Management manages the assets of some of the world’s largest institutions, financial intermediaries and their clients. Our culture welcomes independent thinkers and centres around investment excellence, a long-term perspective and a dedication to client service.
As the London based member of our dealing support team, you will play a vital role in supporting trading activity for both the Equities and Fixed Income trading desks acting as their primary technical point of contact across both software (primarily Charles River, Simcorp and FlexTrade) and hardware.
Your role
- Deliver 1st and 2nd line support for trading applications used by our global trading desks whether delivered remotely for Geneva and Asia based colleagues, or on-site in London. This currently includes vendor solutions such as Charles River Order Management System and Simcorp, SaaS applications such as FlexTrade and internally developed systems including interop Finsemble.
- Act as the first responder for all application incidents. Work directly with traders and dealing product development teams to ensure rapid diagnosis, troubleshooting, and resolution to minimise downtime and potential trading disruption.
- Monitor the health and performance of trading applications, proactively identifying and addressing potential issues before they impact trading activity.
- Assist with the deployment, testing, and rollout of new trading software releases and system upgrades to ensure they occur without incident.
- Liaise with internal technology teams and external vendors to escalate and resolve complex application issues, maintaining clear ownership throughout.
- Drive continuous improvement in the stability of our trading systems by sharing feedback with application owners/developers and proactively following those points through to resolution.
- Effectively document incident resolutions, application changes, and best practise to share learning and improve knowledge across the dealing support team with the aim of improving future response times.
Your profile
- Preferred candidates will have experience in trading application support or a similar front-office IT role in financial services. However, we also welcome applicants with strong technical skills, a keen interest in financial markets, and the motivation to learn.
- Understanding of Equity and Fixed Income trading workflows, ideally with hands-on experience supporting order management systems and trading floor operations.
- Knowledge of the FIX protocol for electronic trading is advantageous.
- Strong analytical and problem-solving skills, with the ability to investigate complex application issues, identify root causes, and deliver effective solutions under time pressure.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and build strong relationships with traders and product development teams.
- Proactive approach and ability to take ownership of tasks. Commitment to ongoing professional development.
- Proficiency in coding, scripting, or data analysis (e.g., Python, SQL, PowerShell, or similar technologies) is highly desirable and considered a significant asset.
- Familiarity with technical troubleshooting in Microsoft environments (Windows 11, Office 365, SCCM, Active Directory, Microsoft Endpoint
Management), LAN/WAN networking, and diagnostic tools such as Omnissa Horizon View, DEM, or Workspace One is highly desirable.
Please note – this position will operate on a weekly rota system covering early (from 7am) and late (from 8.30am) shifts to ensure adequate coverage of market trading hours. Once fully trained this position may be able to work one day per week from home.
Note
We will not accept any CVs via agenciesDiversity & Inclusion
Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.
Your team
The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented in
30 offices in financial centres worldwide, currently employing over 5000 people. Pictet has been present in London since 1980, and employs near 400 people.
Pictet Asset Management manages the assets of some of the world’s largest institutions, financial intermediaries and their clients. Our culture welcomes independent thinkers and centres around investment excellence, a long-term perspective and a dedication to client service.
As the London based member of our dealing support team, you will play a vital role in supporting trading activity for both the Equities and Fixed Income trading desks acting as their primary technical point of contact across both software (primarily Charles River, Simcorp and FlexTrade) and hardware.
Your role
- Deliver 1st and 2nd line support for trading applications used by our global trading desks whether delivered remotely for Geneva and Asia based colleagues, or on-site in London. This currently includes vendor solutions such as Charles River Order Management System and Simcorp, SaaS applications such as FlexTrade and internally developed systems including interop Finsemble.
- Act as the first responder for all application incidents. Work directly with traders and dealing product development teams to ensure rapid diagnosis, troubleshooting, and resolution to minimise downtime and potential trading disruption.
- Monitor the health and performance of trading applications, proactively identifying and addressing potential issues before they impact trading activity.
- Assist with the deployment, testing, and rollout of new trading software releases and system upgrades to ensure they occur without incident.
- Liaise with internal technology teams and external vendors to escalate and resolve complex application issues, maintaining clear ownership throughout.
- Drive continuous improvement in the stability of our trading systems by sharing feedback with application owners/developers and proactively following those points through to resolution.
- Effectively document incident resolutions, application changes, and best practise to share learning and improve knowledge across the dealing support team with the aim of improving future response times.
Your profile
- Preferred candidates will have experience in trading application support or a similar front-office IT role in financial services. However, we also welcome applicants with strong technical skills, a keen interest in financial markets, and the motivation to learn.
- Understanding of Equity and Fixed Income trading workflows, ideally with hands-on experience supporting order management systems and trading floor operations.
- Knowledge of the FIX protocol for electronic trading is advantageous.
- Strong analytical and problem-solving skills, with the ability to investigate complex application issues, identify root causes, and deliver effective solutions under time pressure.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and build strong relationships with traders and product development teams.
- Proactive approach and ability to take ownership of tasks. Commitment to ongoing professional development.
- Proficiency in coding, scripting, or data analysis (e.g., Python, SQL, PowerShell, or similar technologies) is highly desirable and considered a significant asset.
- Familiarity with technical troubleshooting in Microsoft environments (Windows 11, Office 365, SCCM, Active Directory, Microsoft Endpoint
Management), LAN/WAN networking, and diagnostic tools such as Omnissa Horizon View, DEM, or Workspace One is highly desirable.
Please note – this position will operate on a weekly rota system covering early (from 7am) and late (from 8.30am) shifts to ensure adequate coverage of market trading hours. Once fully trained this position may be able to work one day per week from home.
Note
Diversity & Inclusion
Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.
Your team
The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented in
30 offices in financial centres worldwide, currently employing over 5000 people. Pictet has been present in London since 1980, and employs near 400 people.
Pictet Asset Management manages the assets of some of the world’s largest institutions, financial intermediaries and their clients. Our culture welcomes independent thinkers and centres around investment excellence, a long-term perspective and a dedication to client service.
As the London based member of our dealing support team, you will play a vital role in supporting trading activity for both the Equities and Fixed Income trading desks acting as their primary technical point of contact across both software (primarily Charles River, Simcorp and FlexTrade) and hardware.
Your role
- Deliver 1st and 2nd line support for trading applications used by our global trading desks whether delivered remotely for Geneva and Asia based colleagues, or on-site in London. This currently includes vendor solutions such as Charles River Order Management System and Simcorp, SaaS applications such as FlexTrade and internally developed systems including interop Finsemble.
- Act as the first responder for all application incidents. Work directly with traders and dealing product development teams to ensure rapid diagnosis, troubleshooting, and resolution to minimise downtime and potential trading disruption.
- Monitor the health and performance of trading applications, proactively identifying and addressing potential issues before they impact trading activity.
- Assist with the deployment, testing, and rollout of new trading software releases and system upgrades to ensure they occur without incident.
- Liaise with internal technology teams and external vendors to escalate and resolve complex application issues, maintaining clear ownership throughout.
- Drive continuous improvement in the stability of our trading systems by sharing feedback with application owners/developers and proactively following those points through to resolution.
- Effectively document incident resolutions, application changes, and best practise to share learning and improve knowledge across the dealing support team with the aim of improving future response times.
Your profile
- Preferred candidates will have experience in trading application support or a similar front-office IT role in financial services. However, we also welcome applicants with strong technical skills, a keen interest in financial markets, and the motivation to learn.
- Understanding of Equity and Fixed Income trading workflows, ideally with hands-on experience supporting order management systems and trading floor operations.
- Knowledge of the FIX protocol for electronic trading is advantageous.
- Strong analytical and problem-solving skills, with the ability to investigate complex application issues, identify root causes, and deliver effective solutions under time pressure.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and build strong relationships with traders and product development teams.
- Proactive approach and ability to take ownership of tasks. Commitment to ongoing professional development.
- Proficiency in coding, scripting, or data analysis (e.g., Python, SQL, PowerShell, or similar technologies) is highly desirable and considered a significant asset.
- Familiarity with technical troubleshooting in Microsoft environments (Windows 11, Office 365, SCCM, Active Directory, Microsoft Endpoint
Management), LAN/WAN networking, and diagnostic tools such as Omnissa Horizon View, DEM, or Workspace One is highly desirable.
Please note – this position will operate on a weekly rota system covering early (from 7am) and late (from 8.30am) shifts to ensure adequate coverage of market trading hours. Once fully trained this position may be able to work one day per week from home.
Note
Diversity & Inclusion
Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.
Your team
The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented in
30 offices in financial centres worldwide, currently employing over 5000 people. Pictet has been present in London since 1980, and employs near 400 people.
Pictet Asset Management manages the assets of some of the world’s largest institutions, financial intermediaries and their clients. Our culture welcomes independent thinkers and centres around investment excellence, a long-term perspective and a dedication to client service.
As the London based member of our dealing support team, you will play a vital role in supporting trading activity for both the Equities and Fixed Income trading desks acting as their primary technical point of contact across both software (primarily Charles River, Simcorp and FlexTrade) and hardware.
Your role
- Deliver 1st and 2nd line support for trading applications used by our global trading desks whether delivered remotely for Geneva and Asia based colleagues, or on-site in London. This currently includes vendor solutions such as Charles River Order Management System and Simcorp, SaaS applications such as FlexTrade and internally developed systems including interop Finsemble.
- Act as the first responder for all application incidents. Work directly with traders and dealing product development teams to ensure rapid diagnosis, troubleshooting, and resolution to minimise downtime and potential trading disruption.
- Monitor the health and performance of trading applications, proactively identifying and addressing potential issues before they impact trading activity.
- Assist with the deployment, testing, and rollout of new trading software releases and system upgrades to ensure they occur without incident.
- Liaise with internal technology teams and external vendors to escalate and resolve complex application issues, maintaining clear ownership throughout.
- Drive continuous improvement in the stability of our trading systems by sharing feedback with application owners/developers and proactively following those points through to resolution.
- Effectively document incident resolutions, application changes, and best practise to share learning and improve knowledge across the dealing support team with the aim of improving future response times.
Your profile
- Preferred candidates will have experience in trading application support or a similar front-office IT role in financial services. However, we also welcome applicants with strong technical skills, a keen interest in financial markets, and the motivation to learn.
- Understanding of Equity and Fixed Income trading workflows, ideally with hands-on experience supporting order management systems and trading floor operations.
- Knowledge of the FIX protocol for electronic trading is advantageous.
- Strong analytical and problem-solving skills, with the ability to investigate complex application issues, identify root causes, and deliver effective solutions under time pressure.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and build strong relationships with traders and product development teams.
- Proactive approach and ability to take ownership of tasks. Commitment to ongoing professional development.
- Proficiency in coding, scripting, or data analysis (e.g., Python, SQL, PowerShell, or similar technologies) is highly desirable and considered a significant asset.
- Familiarity with technical troubleshooting in Microsoft environments (Windows 11, Office 365, SCCM, Active Directory, Microsoft Endpoint
Management), LAN/WAN networking, and diagnostic tools such as Omnissa Horizon View, DEM, or Workspace One is highly desirable.
Please note – this position will operate on a weekly rota system covering early (from 7am) and late (from 8.30am) shifts to ensure adequate coverage of market trading hours. Once fully trained this position may be able to work one day per week from home.
Note
Diversity & Inclusion
Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.
