Level 3 IT Solutions Apprenticeship at LMP Group

Level 3 IT Solutions Apprenticeship - St Peter's CofE Academy

Assist the Network Manager in providing daily IT support to ensure smooth operation of systems across the Academy. Responsibilities include supporting staff and students with IT needs, maintaining effective use of technology for administration and learning, and carrying out routine IT tasks as delegated.

Apprenticeship Overview:

Salary:  £14,526.20 a year

Working Week:

Monday to Thursday, 8:00am - 4.00pm with a 30 minute break

Friday, 8.00am - 3.30pm with a 30 minute break.

Duration: 18 months

Hours: 37 hours per week
Level IT Solutions Technician Apprenticeship standard qualification 
Online training supported by our dedicated tutors

Address: St Peter's CofE Academy, Fenton Manor, Stoke-On-Trent, ST4 2RR

Duties:

• To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy.
• To operate the IT helpdesk system, ensuring that records are kept of issues  identified, and that suitable solutions are recommended, seeking guidance from line manager where needed.
• To carry out routine IT tasks and activities as delegated by the Line Manager.
• To provide support for IT hardware, software, network and  operating system problems and queries for both staff and pupils..
• To assist in installing and maintaining the Academy’s hardware to include all network/servers/workstations/data projectors/ printers and teaching aides.
• To assist teachers and pupils within the classrooms as requested by via the line manager.
• To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training.
• To support the use of online learning systems and platforms, as well as online media and marketing activities.
• To assist with the support and maintenance of  ICT technical requirements which may include hardware installation, infrastructure change and/or software installation and updates..
• To carry out routine maintenance tasks in accordance with Academy protocols.
• To ensure backup procedures are followed.
• To assist in monitoring and identifying threats to information security, including the student misuse  of computers, and to report these to the relevant parties.
• To undertake any relevant training as required.
• To participate in the Academy’s performance management process.
• To undertake any other duties as may be deemed necessary to carry out the role successfully or are commensurate with the role.

All staff are expected to:

• Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesion.
• Understand the concept of in loco parentis and be concerned for the development and well-being of each student as a whole person through pastoral and spiritual leadership.
• Take responsibility for their own professional development and support that of colleagues where appropriate.
• Engage in the Academy appraisal process and support colleagues in achieving their own targets where appropriate.
• Follow Trust policy and procedures in relation to keeping children safe in education.
• Observe health and safety requirements and play their part in ensuring a safe working environment.
• Contribute to the whole professional life of the school which has successful teaching and learning as its core purpose supported by all staff contributing to the Trust’s commitment to each student gaining meaningful enriching experiences.

Skills:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Creative
• Initiative
• Patience

What is the expected career progression after this apprenticeship? 

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Company Benefits

• Amazing discounts: eligible for an NUS card, apprenticeship travel discounts, and special rates at places like Nando’s, ASOS, and Vue cinema.
• Regular pay rise after 12 months, prizes, and vouchers for Apprentice of the Month!

Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

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