Evening Operations Manager at Omni Hotels & Resorts

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Omni Hotels & Resorts is seeking Evening Operations Manager for the beautiful Barton Creek Resort & Spa! 

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024 

• Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening.
• Assist with handling all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Understand and able to lead all emergency procedures and security proto calls.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Resort walks to monitor operations throughout the property.
• Oversee all FO, GS, HK, Security departments and assist the F&B PM managers as needed
• Attend Weekly Resume meeting to be familiar with all group activities, movements, and agreements.
• Complete rate discrepancy report and make needed changes.
• Prepare group information sheets, be knowledgeable of group activities around the resort.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Understand all emergency procedures.
• Understand all radio codes.
• Ensure representation at the Safety and issue Prevention Meetings.
• Conduct appropriate number of MOS Checklists for each associate every month.
• Conduct a monthly department meeting.
• Monthly review of AAA Standards with all associates.
• Ensure all items on the SOP review are handled in a timely manner.
• Ensure that all standards on the overnight shift are being adhered to.
• Broad knowledge of Opera, Synergy and Resort Suite systems.
• Broad knowledge of all Resort services and amenities.
• Knowledge of reservations special packages.
• Ensure cleanliness and organization of the department.
  
• Ensure all needed reports are run.
• As needed will be required to cover shifts at front desk.
• Handle all training with associates to ensure Omni Standards.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Complete weekly supply inventories to ensure adequate pars of such.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

• Minimum of 3 years Front Office Management experience preferred. Previous leadership experience in an upscale, full service hotel environment is required.
• Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff. 
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Must be able to work a variety of shifts, including weekends and holidays. May require working overnight shifts.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].