Service Genius-BMW of Peabody at BMW Peabody & MINI Peabody

Description

BMW of Peabody, part of the Lyon-Waugh Auto Group, is searching for an individual to join our team as a full-time Service Genius. We’re looking for someone who is friendly, personable, and enthusiastic about delivering exceptional customer care. If you love interacting with a variety of people and enjoy the latest in luxury automotive technology; we look forward to connecting with you! 

Schedule: Monday-Friday 8am-4:30pm 

Hourly Pay Rate Range: $22-$23/hr.

In this role you will:

*Greet our guests and assist with getting them to corresponding Advisor

*Transport vehicles on the lot to service areas and detail bays

*Assist in loaner vehicle check-ins and outs

*Deliver customer vehicles 

*Shuttle clients to various local destinations as needed

*Complete courier duties between dealerships

*Light snow removal in the winter

*Product presentation and explanation
*Work with clients in the service drive, i.e. product questions, demonstration of features, and post-op of delivery.

*Establish ongoing consultative relationship with customer by being available during business hours to answer questions.
*Upgrade knowledge of brand products and services by training on-the-job and participating in educational and development programs on and off site.
*Generate goodwill by greeting and serving the customer promptly and courteously.
*Professionally, courteously and respectfully interact with clients to provide a consistent premium customer experience building dealer sales loyalty.

*Other tasks assigned by the management team 

What our company can offer you:

• A robust benefits package
• 401(k) plans with company match
• Generous PTO package that includes paid holidays, vacation and sick days, your birthday off and a paid day to volunteer in your  community 
• Employee Referral Bonus Program
• Longevity bonuses and paid trips
• Employee discounts on merchandise, repairs and vehicle purchases
• Tickets to concerts and sporting events plus more
• Smoke Free Campus

Requirements

Our ideal candidate will possess the following skills:

• Be 18 years of age or older
• Possess a valid driver's license in good standings and a clean  driving record
• Basic computer skills
• Exhibit professionalism and a positive demeanor when interacting with clients, coworkers and vendors 
• Be able to prioritize tasks; dependable
• Strong customer service skills
• Ability to communicate effectively in a positive and professional manner 
• Technologically savvy
• Ability to drive a manual shift - a plus but not required
• Desire to grow in the luxury automotive industry