Registrar - FT Days (6am-230pm) at Community Health Systems

Seeking a full-time Registrar to support our Admitting department at Flowers Hospital, located at 4370 W Main St, Dothan AL.

Day Shift: 6:00am - 2:30pm, days TBD based on needs of the department. 

We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. 

Benefits

As a core employee with Flowers Hospital, you will be eligible for competitive base pay, and a robust total rewards compensation package. Included in our benefits package includes some of the following: health insurance, dental, vision, 401K, PTO, and more!

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service. 

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes documentation to ensure completion of patient medical records.
• Prepares charts for upcoming procedures, including nursing documentation and registration forms.
• Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.
• Responds to requests for medical records in a timely and efficient manner.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role required

Knowledge, Skills and Abilities

• Strong interpersonal and customer service skills.
• Ability to handle sensitive information with confidentiality.
• Proficiency in using registration systems and insurance verification tools.
• Attention to detail and accuracy in data entry.
• Excellent organizational and time-management skills.