VP Managed Services, Tax & Regulatory at John Staurulakis (jsitel.com)
John Staurulakis (jsitel.com) · Greenbelt, United States Of America · Hybrid
- Senior
- Office in Greenbelt
JSI invites you to join our team as a Vice President (VP) of Managed Services on our Regulatory & Tax Compliance team in our Greenbelt, MD, Orlando, FL, Austin, TX, Huntsville, AL, Charlotte, NC, or Minneapolis, MN office, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.
About the Company:
JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With over 1000 clients nationwide and a powerful presence in markets like Florida, Texas, Maryland, and Alaska, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.
Position Overview:
The Vice President (VP) of Managed Services will lead the strategy, growth, and operations of our tax compliance and regulatory reporting Managed Services and related support functions. This executive will be responsible for delivering operational excellence, driving technology-enabled efficiencies, ensuring customer satisfaction, and expanding our footprint in existing and new markets.
The VP will manage multiple functional teams, partner with sales and product leaders, and serve as a key voice in shaping our go-to-market strategy for tax and regulatory Managed Services. The ideal candidate brings proven success in scaling service operations, strong business development skills, and a deep commitment to customer service, retention and growth. This person will have a proven track record in tech savvy professional services.
Responsibilities:
Strategic Leadership & Business Growth
- Define and execute the strategy for the tax and regulatory Managed Services, ensuring alignment with overall company goals.
- Identify and pursue new business opportunities; provide sales and marketing support, develop pricing strategies, and lead responses to RFPs.
- Partner with business development teams to grow revenue across existing clients and expand into new markets.
- Monitor industry trends and customer needs to inform new product offerings and service enhancements.
Operational Excellence
- Oversee day-to-day operations across multiple managed services platforms, ensuring quality, efficiency, and compliance.
- Drive continuous improvement initiatives and leverage technology to deliver greater scalability and margin improvement.
- Establish and track KPIs, SLAs, and financial performance metrics across service lines.
- Implement best practices in service delivery, risk management, and customer success.
- Establish and monitor product budgets.
Team Leadership
- Lead and develop multiple functional teams, fostering a culture of accountability, innovation, and collaboration.
- Build high-performing teams by recruiting, mentoring, and retaining top talent.
- Champion cross-functional alignment between operations, technology, sales, and client service teams.
Client Success & Retention
- Serve as executive sponsor for key clients, ensuring high levels of satisfaction and long-term partnership.
- Build structured client feedback loops and implement improvements based on insights.
- Maintain a relentless focus on customer retention and expansion.
Qualifications:
- Bachelor’s Degree and 15+ years of progressive leadership experience in scaling managed services in telecom, technology, or related industries.
- Demonstrated success in scaling and managing complex service operations with multiple product lines.
- Experience with maintaining and nurturing multiyear recurring revenue streams.
- Strong track record in business development, pricing strategy, and RFP leadership.
- Experience driving operational efficiency through process improvement and technology enablement.
- Exceptional leadership skills with the ability to manage and inspire diverse teams.
- Strong financial acumen and experience with P&L ownership.
- Excellent communication and executive presence, with the ability to influence internal and external stakeholders.
- Travel: 10-20%.
