Director of Outlets at Shaver Food Hall

THE ROLE

The Director of Outlets oversees all aspects of daily operations across Pick & Cheese, The Bodega, and Pour My Beer, ensuring each concept delivers exceptional guest experiences and meets operational, financial, and service standards. This role blends strategic leadership with hands-on leadership — driving excellence through people, systems, and execution.

The ideal candidate is an organized, hospitality-focused leader with strong business acumen, a deep understanding of multi-outlet operations, and a passion for culinary and beverage programs.

This role includes two weeks of onboarding and training in London, with housing and transportation provided.

WHAT YOU’LL DO

Operational Leadership

• Oversee daily operations for Pick & Cheese, The Bodega, and Pour My Beer.
• Lead outlet teams to maintain consistency, efficiency, and excellence in service and product delivery.
• Partner with kitchen and front-of-house managers to ensure smooth daily execution and guest satisfaction.
• Monitor quality, cleanliness, and brand presentation across all outlets.
• Ensure adherence to health, safety, and compliance standards.

Financial & Inventory Management

• Manage outlet-level budgets, cost controls, and profitability targets.
• Oversee purchasing, inventory, and COGS for The Bodega and Pour My Beer.
• Track sales performance, identify trends, and implement strategies to improve margins.
• Support GM-level reporting and P&L analysis in partnership with the Shaver Hall General Manager.

Team Leadership & Development

• Lead and mentor outlet leaders, fostering accountability, growth, and collaboration.
• Train team members on brand standards, hospitality practices, and operational systems.
• Maintain open collaborative communication between outlets and Shaver Food Hall leadership.
• Support recruitment, onboarding, and performance reviews for leadership and hourly team.

Guest Experience & Brand Culture

• Ensure each outlet reflects the distinct brand personality while maintaining the Shaver Food Hall standard of hospitality.
• Engage regularly with guests to ensure satisfaction and address concerns.
• Collaborate with marketing and events teams to support activations, promotions, and seasonal programming.
• Champion a culture of hospitality, creativity, and operational excellence.

WHAT YOU BRING

• 5+ years of management experience in multi-outlet or hospitality group settings.
• Strong leadership skills and proven ability to manage multiple teams and concepts simultaneously.
• Solid understanding of food, beverages, and retail operations.
• Experience with inventory systems, POS management, and budget control.
• Excellent organizational, communication, and interpersonal skills.
• Adaptable, hands-on, and calm under pressure.
• Obtain valid Manager Serv Safe Certification

THE GOOD STUFF

• Medical, Dental, and Vision insurance within 60 days (or next open enrollment).
• 401(k) eligibility after one year of service (for individuals 21+).
• Paid Time Off

COMPENSATION

$85,000 - $105,000 + Bonus

APPLY TODAY!
Join Shaver Food Hall and help shape one of New York’s most exciting culinary destinations. As Director of Outlets, you’ll lead three unique concepts — Pick & Cheese, The Bodega, and Pour My Beer — within a creative, fast-paced environment that values hospitality, innovation, and teamwork. Enjoy world-class training in London, career growth opportunities, and the chance to be part of a team that’s redefining food hall culture.

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