Retail Experience Coordinator II at Renewal by Andersen

Summary:Support medium volume assigned Retailer locations with various items, including but not limited to logistics planning, policy communication, special product requests, and work cross functionally with various internal and external teams.Responsibilities• Manually intervene as needed to complete one-off ordering requests• Resolve and respond to Retailer needs surrounding ordering policies, special product needs, and backorder reassignment.• Actively oversee van management tools to ensure product is scheduled and shipped as requested/assigned• Communicate effectively with internal teams, Regional Mangers, various department leaders, and Renewal by Andersen Retail contacts via email, Microsoft Teams, and phone.• Identify areas of improvement for standard work documentation for internal and external ordering groups; make direct leadership aware of gaps.• Take a proactive approach to customer service initiatives by identifying solutions and options to meet retailer needs. Independently resolve escalated issues, when possible, work with• Identifies opportunities and challenges for retailers; provide suggestions and input for quick resolution, potential future tools, and/or best practices.• Strong written and verbal skills; solution focused and results oriented. Limited direction of daily activities. Ability to adapt quickly to support Retail needs.Qualifications:• Extensive knowledge of technical & business tools, various processing programs, and highly efficient data processing capabilities.• High School diploma or equivalent plus 2 years' work experience to include processing workPay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $24 hr. - $35 hr. Apply Now