Lead, Patient Service - Radiology - Carmel Valley at Scripps Clinic - Carmel Valley

This is a Full-Time position (80 hours per pay period) with a primarily Monday - Friday schedule (varied start times on the day shift, occasional weekends) located at our Scripps Clinic in Carmel Valley. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2025.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic - Carmel Valley as a Patient Service Representative in the Radiology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Assisting with daily department operations including training, technical support, mentoring and performance management of staff.
• Performing quality audits and works towards assurance of consistency and standardization of procedures.
• Managing departmental resources and keeping abreast of current policies, practices and procedures and provide guidance to staff.
• Assisting in urgent situations requiring immediate decision making.
• Assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care.
• Providing department orientation and training.
• Providing feedback for consideration on staff annual performance evaluations, as well as input to leadership regarding job performance, improvement and engagement.
• Assisting in new employee hiring and timekeeping editing.
• Managing workflows and ensuring benchmarks are met and end of day reconciliation is accurate.
• Leading performance improvement projects and maintaining department productivity reports.
• Acting as the department manager/supervisor in their absence.
• Engaging in patient Check-in, Check-out, scheduling, and billing coordination.
• Communications with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations.
• Providing appropriate resolution to patient service recovery.

Required Qualifications:

• One year of Customer/Patient Service experience in a healthcare setting.
• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems as well as able to adapt, prioritize and meet deadlines

Preferred Qualifications:

• Two years of Customer/Patient Service experience in a healthcare setting.
• Previous training experience and leadership skills.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.