Shift Lead (Key Holder) at Next Adventure Inc

Description

Summary:

Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the company every day. The role of every Shift Lead is to promote our mission:

Inform. Outfit. Excite.

At its core, Next Adventure is a sales organization built around serving our customers and community. Every team member, regardless of role, is expected to support this mission and stay connected to the retail floor. 

 General Description of Position: 

Next Adventure’s Shift Lead(s) are the core leaders on the sales floor, and maintain the day to day operations of the retail floor. The Shift Lead is responsible for opening and closing stores, ensuring that all retail departments are running smoothly, staff are well trained on product knowledge, product is well stocked, items are merchandised correctly, facilitate stock balancing, inventory regulation, and Associates are staying busy with daily tasks. Each Shift Lead will have an area(s) of focus, but have a moderate level of accountability for the entire sales floor.

Job Responsibilities:

• Perform store opening and closing procedures independently, including securing cash handling and alarm systems, and facilitate morning team meetings to review daily objectives and sales priorities.
• Lead and Direct all Associates on the retail floor.
• Confidently manage the operations of any retail department and be able to inspire Associates to work hard every day.
• Perform as the Leader on the floor on any given day, as assigned.
•  Perform advanced POS, Rental & Inventory Management functions
• Create/maintain effective training programs for Associates and track their progress.
• Work with your team to manage the cycle count schedule.
• Create clear merchandising plans, lead implementation, and be able to know when to make adjustments.
• Implement the merchandising vision of the Buyer’s, Location Manager and Assistant Location Manager(s), and facilitate appropriate stock balancing when needed.
• Be a master of handling customer complaints and finding win-win solutions.
• Facilitate and find solutions to customer issues and complaints that align with Next Adventure’s values and mission.
• Regularly monitor that all Associates are following safety protocol.
• Buy used gear the Next Adventure way and know how to use the RAPID software.
• To help facilitate warranty claims properly, while being able to identify unique solutions outside of the manufacturer's warranty.
• Be able to work effectively in the rental department as needed and meet the standards laid out for all entry level Technicians.
• Perform basic Rental functions: issuing rental articles, returning rental articles, creating customer profiles, and setting up reservations.
• Assist in troubleshooting in store IT issues and know how/when to contact IT.
• Perform moderate level boot fitting skills: must be able to measure/read in mondo point, read last, shell fit, size boots properly, perform liner heat molds, adjust canting, cut/fit insoles, and know when to ask for help

Requirements

Qualifications:

• Previous experience working as a Next Adventure senior Associate for 1 year or experience working in an outdoor retail leadership position.
• Ability to confidently discuss and demonstrate knowledge of a broad range of outdoor gear across multiple activities. 
• Ability to talk in general about any outdoor gear. 
• Have attended several industry clinics.
• Have received Next Adventure’s used gear buyers training or equivalent.
• Have experience handling warranty claims and customer complaints.
• Ability to work under pressure while meeting tight deadlines. 
• Experience managing, leading and training a team.
• Excellent problem solving skills.
• Excellent customer service skills.
• Light to moderate lifting, with reasonable accommodation.
• Standing for long periods of time.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Key Competencies: 

• Leadership- Organizing and influencing people to believe in a vision while creating a sense of purpose and directions.
• Project Management- Identifying and overseeing all resources, tasks, systems and people to obtain results.
• Planning and Organizing- Establishing courses of action to ensure that work is completed effectively and on time.
• Employee Development/Coaching- Facilitating, supporting and contributing to the professional growth of others.
• Diplomacy- Effectively and tactfully handling difficult or sensitive issues.
• Customer Focus- Anticipating, meeting and/or exceeding customer needs, wants and expectations.

Hiring Process at Next Adventure - What to Expect:

• At Next Adventure, our primary objective is to hire the most qualified candidates and ensure their long-term success within our organization. We place great value in our hiring process, and we ask that all applicants submit a cover letter with their resume. We appreciate the time and effort that goes into submitting an application, please be assured that we will respond to all applications within 1-2 weeks, and we will maintain open communication with our applicants throughout the process. 
• We use a generic email account to communicate with applicants, and sometimes our emails may end up in your spam or promotions folder. Please ensure that you check these folders for any correspondence from Next Adventure. To streamline our communication process, we highly recommend opting-in for text messages, as this will allow for quick questions and reminders about interviews. 
• At Next Adventure, we take a personal interest in every applicant, and we read each resume and cover letter carefully. We value creativity, initiative, and a passion for the industry. Our goal is to hire the best candidates and retain them for the long-term, and we believe that this process begins with a strong application and a commitment to kaizen. 

Next Adventure provides the following benefits to full-time (FT) employees:

• Group health, dental, and vision insurance - UHC & Principal  
• Short-term disability  
• Voluntary life insurance, and 25,000 basic life insurance  
• OregonSaves Retirement plan  
• Vacation up to 4 weeks, based on position and years of service. 2 week sabbatical added after 10 years. 

Next Adventure provides additional perks to any employee as follows:

• Employee discount: Max 35%  
• Free Demos & Rentals 
• Access to Industry Pro Deals on products, events, lift tickets, and more