- Professional
- Office in Oxon Hill
- Assistant Facility Manager
- Lead programs to improve client and customer satisfaction.
- Assist in the management of the day-to-day activities of the assigned location.
- Supervise cashiers and frontline staff to ensure appropriate customer interaction.
- Supervise the completion of all closing reports.
- Monitor and implement effective revenue control procedures.
- Assist with the daily data entry of the revenue reports. Conduct garage and facility audits to ensure vehicles are authorized to be in facility.
- Compile and interpret reports on a daily basis for the operation of the facility.
- Perform other necessary functions as assigned.
- Customer Service
- General office skills including but not limited to: answer and direct incoming phone calls, as well as interface and assist walk-in customer inquiries and transactions.
- Process mail.
- Support Facility Managers and Regional Financial Analyst with other administrative duties as necessary.
- Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
- Assists customers in making payment to fully automated revenue control equipment.
- Helps customers with parking services and facilitates the expedient flow of traffic through the facility.
- Leads programs to improve client and customer satisfaction.
- Assists in the management of the day-to-day activities of the assigned location.
- Monitors parkers in pay-in lanes.
- Interacts with customers in a friendly and professional manner.
- Provides assistance to customers that have forgotten where they parked their vehicle.
- Performs other necessary functions as assigned.
- Conducts garage and facility audits as required by management.
- Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
- Makes change (if required) for customers before transactions.
- Quotes rates for parking services.
- Gives directions to customers to various locations in the city.
- Resolves customer complaints independently or with the aid of a supervisor.
- Answers telephone in a prompt and courteous manner (if required).
- Maintains cleanliness of facility and picks up trash in the surrounding area.
- Presents themselves professionally (neat appearance and in uniform) at all times while at work.
- Arrives to work on time for scheduled shifts.
- Completes any other duties that may be assigned by the supervisor.
