Student Tour Guide at Fgcu

The Student Tour Guide and Welcome Center Representative interacts with the public on a regular basis through campus tours, in-person conversations, and telephone calls. As a Student Tour Guide you will also assist in on-campus recruitment events such as Eagle EXPO and Say Yes to the Nest.

Job Description

Typical duties include but are not limited:

• Ensures high quality customer service and a friendly, welcoming atmosphere within the Welcome Center.
• Provides campus tours.
• Greets visitors to campus and provide them with relevant information according to their needs.
• Answers incoming calls/screens and routes the calls to the proper resource if unable to assist caller.
• Performs general office duties to include stuffing envelopes, collating materials, compiling statistics, and using basic office machinery.

Other Duties:

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• Must be a student at Florida Gulf Coast University, at the time of hire and throughout the appointment.
• Have a minimum GPA 2.5 and in good conduct standing with the University.
• Available to work a minimum of 8 hours per week between 8:00 a.m. and 5:00 p.m. Monday through Friday.

Preferred Qualifications:

• Experience in providing high quality customer service.
• Experience leading and interacting with large groups of people.
• Extensive knowledge of campus resources.
• Bilingual: Spanish

Knowledge, Skills, and Abilities:

• Ability to lead groups all across campus.
• Ability to work through all types of weather.
• Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
• Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action and attire.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

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