Omnichannel Excellence Manager (d/f/m) at Essity
Essity · Gothenburg, United States Of America · Hybrid
- Professional
- Office in Gothenburg
Omnichannel Excellence Manager (d/f/m)
Essity is a leading global hygiene and healthcare company. We are committed to improve the quality of life through high-quality hygiene and healthcare solutions. We sell our products and solutions in around 150 countries under many strong brands, including the global market leaders TENA and Tork, as well as well-known brands such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa.
About the Role
We’re looking for a passionate and strategic Omnichannel Excellence Manager (d/f/m). While the role is based in our Munich office, we’re open to other Essity locations including Hamburg, Paris, Dunstable, Gothenburg, and Philadelphia. This is a permanent, full-time position offering the opportunity to make a real impact in a dynamic, international environment.
What You Will Do
Drive business transformation towards omnichannel together with the regions, focusing on direct/indirect models and low- & tech-touch experiences
Collaborate with the Omnichannel Excellence team for Direct/Indirect Models to understand our customers’ holistic omnichannel journeys
Identify opportunities to optimize the customer experience with our brand and products across owned touchpoints and journeys
Define and implement omnichannel best practices (for direct/indirect models) in close partnership with central functions and local sales and marketing teams
Work with the Commercial Excellence training team to support upskilling and training initiatives for omnichannel Virtual Sales
You Identify Yourself With
A university degree in Business Administration, Arts, or Science
7+ years of experience in eCommerce or digital environments
Ideally, experience in B2B settings
Proven track record in working within a global or transatlantic setup
A collaborative mindset and strong communication skills
Fluency in English
What we can offer you
The benefits listed refer to the primary location. If you want to start at another location, these may vary.
Compensation & Benefits
Compensation above tariff, 14 salaries, bonus, annual salary adjustment process, pension schemes, anniversary bonus, childcare allowance, Corporate Benefits & other employee benefits
Work-Life-Balance
Hybrid working model, flexible working hours, 30 days of vacation, lifetime working time account
Learning & Development
Structured onboarding, training opportunities such as digital learning platform, coaching & mentoring as possible part of individual development plan, participation in professional conferences and fairs
Health & Well-being
Discounted fitness membership, Lease-a-bike, health and well-being month, mindfulness courses, "PME Familienservice", employee surveys
Team & Collaboration
People culture, communities & networks, co-working spaces, leadership guidelines, canteen
Mobility
Public transport allowance, bicycle parking, free car parking, e-charging stations
This is Us
At Essity our Beliefs & Behaviours (Care, Collaboration, Courage and Commitment) is the foundation for our inclusive culture and as such something we are living on an everyday basis. With a purpose of Breaking Barriers to Well-being diversity, equity & inclusion is established in our core.
We are committed against discrimination on the basis of color, ethnicity, migration history, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, caregiving responsibilities, disability, chronic illness, gender identity, gender expression, genetic information and other. We explicitly welcome applications from people who are structurally, institutionally, intersectionally discriminated.
