Program Coordinator, TRIO Student Support Services at Pitt Community College, NC

About the Department

The Program Coordinator: TRIO Student Support Services (SSS) works in close collaboration to develop, plan, and implement high-impact support services designed to increase academic performance, retention, and degree completion for program participants. This role coordinates with department team members to oversee and assess first- and second-year programming and service delivery. 

Position Duties

• Serves as primary advisor/counselor of record for program participants, providing proactive, high-touch engagement using the Appreciative Advising framework to support student growth and development.
• Collaborate with Academic Specialists and Administrative Assistant/Data Specialist in executing the SSS strategic plan to exceed program goals and objectives.
• Conducts applicant intake interviews, prepares needs assessments, and develops Individualized Support Plans (ISP) for each participant.
• Provides personal, academic, and financial counseling on both an individual and group basis.
• Assists with the implementation of personal development and career awareness seminars, including the identification and coordination of guest speakers and dedicated events.
• Establishes and maintains a confidential counseling record system for each participant, ensuring files and monitoring reports are current and accurate.
• Plans and implements educational and cultural enrichment programs that enhance student learning and engagement.
• Develops and facilitates workshops or seminars on targeted areas such as study skills, transfer planning, and financial aid literacy.
• Utilizes technology to strengthen programming, communication, and service delivery.
• Maintains compliance with federal TRIO regulations and ensures all participants meet eligibility requirements.
• Prepare reports and updates for the Director to confirm participant’s progress and adherence to program guidelines.
• Assists the Director in providing in-service training for both new and current program staff.
• Effectively utilizes Management Information Systems (e.g., Blumen, Watermark, Colleague) to inform decisions and track outcomes.

Our Values:

At Pitt Community College, our culture is built on excellence, collaboration, innovation, accountability and a student-centered focus. We expect our employees to embrace the following cultural statements:

• Every role contributes to student success.
• We treat one another with respect and work together as one team.
• We embrace creativity, adaptability, and new ideas to stay relevant.
• We act with integrity, accountability, and responsible stewardship.
• We put students first, designing programs and services that help them thrive in college, career and life.

Minimum Qualifications

Minimum Qualifications

Master’s degree in Counseling, Education, Social Work, Psychology, or a closely related field; at least three (3) years of experience working with academically underprepared or first generation students.

Preferred Qualifications

Experience working with federal TRIO Programs

Other Qualifications

Work Environment: Primarily on-campus, student-facing role in office, classroom, and workshop spaces with frequent meetings across campus and with campus partners; Mix of individual advising and group programming; occasional virtual meetings, webinars, and online service delivery; Requires strict adherence to confidentiality (FERPA) and federal TRIO SSS guidelines.

Physical Demands: Prolonged periods of sitting for advising, documentation, and computer work; frequent standing/walking for workshops, events, and campus errands; ability to lift/carry up to 25 lbs and push/pull a cart of supplies on occasion; Visual acuity and manual dexterity for data entry, document review, and use of office/presentation equipment; Clear verbal communication for one-on-one and group facilitation; Occasional stair climbing and movement between buildings/parking areas; driving to partner sites may be required (valid driver’s license may be needed).

Normal Working Hours: Standard schedule, Monday – Friday; with a flexible schedule to meet participant availability and event needs; Evenings and occasional weekends required for recruitment, workshops, and community events; Schedule adjustments coordinated to meet grant goals, reporting deadlines, and program priorities.