Management Analyst II - Norfolk Community Emergency Shelter at City of Norfolk, VA
City of Norfolk, VA · Norfolk, United States Of America · Onsite
- Professional
- Office in Norfolk
About the Department
The NCSB is seeking a Management Analyst II to perform specialized clerical-administrative work for the Norfolk Community Emergency Shelter and related programs within the Housing and Homeless Services Division. Other duties include scheduling and conducting intakes to determine eligibility, location of available shelter beds, conferring with shelter and hotel managers, and data entry to ensure participant files are updated and contain all information necessary to document activities.
Position Duties
Essential functions include but are not limited to:
- Responds to direct requests and well as referrals from community partners and Homeless Management Information System (HMIS) for shelter assistance.
- Gathers necessary verification of program eligibility, makes phone calls to verify applicant's homeless status and other factors for consideration.
- Provides pre-enrollment orientation for new applicants, new tenant education, explains program policies and procedures and provides information on housing options in the community.
- Completes room inspections prior to entry into non-traditional shelter settings (including hotel rooms).
- Communicate with shelter and non-traditional shelter providers regarding bed availability and extensions as needed.
- Conducts initial, and interim reviews of participant's program eligibility and compliance with rules and housing plans. Schedules appointments to collect documentation, makes revisions, schedules room inspections, and notifies participants and shelter managers in writing of changes.
- Completes intake packets, obtains participant signatures, maintains client files.
- Performs clerical duties such as answering telephones, general typing, maintenance of participant spreadsheet, and similar duties.
- Prepares payment vouchers for Division Head approval. Assists with voucher processing in support of Housing and Homeless Services programs.
- Tracks budget expenses for the program, and related programs within the Housing and Homeless Services Division.
- Prepares weekly data report for Division Head, reporting on the number of participants, number of entries/exits, makeup of shelter households, and other data as requested.
- Maintains data entry in Homeless Management Information System (HMIS)
- Arranges shelter moves with current and incoming clients. 14. Other duties as assigned
Minimum Qualifications
Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.
Three years' experience in data analysis or related field, or an equivalent combination of education and experience.
Preferred Education/Experience:
Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through combination of education, training and experience which would provide the above knowledge, abilities, and skills preferred. Four-year degree in a human services or business-related field from an accredited college or university.
Two years' relevant work experience required.
Other Qualifications
- Valid Driver's License may be required depending on assignment.
