Site Reliability Engineer at DocuSign

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Operating a reliable global service requires excellent observability and automation. The Observability & Tooling team is responsible for the infrastructure that processes real-time telemetry data and provides the tooling engineers need to measure, visualize, investigate, and optimize the customer experience. We're looking for a passionate software engineer with a good knowledge of designing, implementing, and operating web services. The ideal candidate will have a strong engineering background and proficiency in C#, Java or NodeJS, along with exposure to the latest trends in artificial intelligence. You should thrive in a fast-paced, entrepreneurial environment and excel at collaborating with partners to solve difficult problems.

This position is an individual contributor role reporting to the Manager, Engineering.

Responsibility

• Deliver product features and technology improvements as part of a passionate agile development team working on a high impact roadmap

• Innovate, design and build web apps critical to Docusign operations

• Write high quality code in C# and NodeJS

• Stay current with the latest observability best practices and share your findings with the team

• Write and maintain unit and functional tests for every feature

• Raise issues proactively that may impact delivery commitments

• Fix production issues and maintain the code as needed

• Address system issues as they relate to performance, scalability and reliability

• Work cooperatively with partners to create features that satisfy user needs with simplicity, consistency and robustness

• Identify, propose, and implement process improvements to continuously increase the team's productivity and efficiency

• Maintain and evolve the software architecture for current and future needs

• Stay current with the latest development best practices and share your findings with the team

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field

• Experience with computer science principles, including data structures, algorithms, and object-oriented design

• Experience with a modern programming language (e.g., C#, Java, Python, NodeJS) and development tools (e.g., Git)

Preferred

• Strong problem-solving skills and a proactive, collaborative mindset

• Familiarity with full-stack development concepts, including front-end technologies (e.g., React, JavaScript) and backend services

• Good understanding of Artificial Intelligence

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $100,300.00 - $154,900.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $94,600.00 - $137,875.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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