Sr. Director, Financial Aid at Webster University

The Sr. Director for Financial Aid serves as a senior leader and hands-on operational leader for Webster’s financial aid programs, responsible for administering more than $80 million in federal, state, and institutional funding.  The Sr. Director works closely with Enrollment Management leaders to shape long-term financial aid strategies that align with enrollment objectives, ensuring compliance with complex federal and state regulations, and leads a team of professionals dedicated to service excellence. The Sr. Director is a visible campus leader, engaging with senior administration, faculty, and staff to communicate the critical role of financial aid in the student experience and university mission. This position reports to the Associate Vice President for Enrollment Services.

Supervision and Operational Management – 10%

• Responsible for leading, supervising and mentoring full-time and part-time staff including all hiring, performance evaluations, disciplinary actions, professional development, and training.
• Direct daily operations of the Financial Aid Office, ensuring efficient and compliant awarding and disbursement of funds.

Strategic Leadership & Enrollment Support – 15%

• Develop, implement, and assess a comprehensive financial aid strategy that supports institutional enrollment and retention goals.
• Partner with Enrollment Management leadership team to design aid packages and policies that are competitive, compliant, and student-center.
• Leverage data analytics and predictive modeling to information financial aid strategies and measure the impact of aid on recruitment, yield, and student success
• Serve as advisor to university leadership on financial aid trends, emerging regulations and best practices in student financing.
• Ensure robust systems of internal controls and audit readiness for all financial aid processes, disclosures, and reports.

Operational Management/Policy/Compliance/Regulatory Oversight – 40%

• Lead the development of policies and procedures that maintain compliance with federal, state, and institutional regulations.
• Manage the certification of loans and loan eligibility, oversee returns and adjustments, and maintain accuracy across aid processing.
• Evaluate processes regularly to streamline workflow, integrate new technologies, and improve the student and staff experience.
• Ensure strict adherence to Title IV, loan regulations, maintain institution eligibility and good standing with federal agencies.
• Oversee financial aid reporting, audits, and compliance reviews, ensuring accuracy, timeliness, and transparency.
• Interpret and communicate changes in federal and state legislation, proactively adjusting institutional policies and operations as needed.

Financial Management – 10%

• Administer departmental budgets, manage revenue and expenses, and ensure the financial viability of programs.
• Administer and reconcile more than $80 million in federal, state, institutional, and private funds, including grants, loans, and scholarships.

Student Centered Service & Outreach – 15%

• Lead initiatives to improve financial literacy (including debt management), advising, and outreach for students and families, including participation in orientation, admissions events, counseling sessions, and workshops.
• Actively engage with students and families by providing counseling, presentations, and workshops on aid eligibility, borrowing, repayment, budgeting, and financial wellness.
• Oversee appeals and exceptional cases, ensuring fair, consistent, and student-focused resolution processes.
• Advocate for positive student experiences while balancing compliance, fiscal stewardship, and institutional priorities.
• Promote a culture of equity, accessibility, and service within all financial aid operations

Campus and External Engagement – 10%

• Build and sustain collaborative relationships across key campus offices, including Admissions, Registrar, Bursar, Deans, and Student Services.
• Act as the University's subject matter expert on financial aid policy, compliance, and strategy.

Secondary Duties and Responsibilities*

• Represent the University at national and regional professional associations, enhancing institutional visibility and staying informed on best practices.
• Serve on University committees, contributing to discussions on student success, compliance, retention, and institutional planning.

M-F 8:30am-4:30pm, occasional weekends/overtime.

*Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed.