Outpatient Office Coordinator at Hudson Regional Hospital

The purpose of a Sleep Center Patient Navigator is to guide patients through their Sleep Test, ensuring they receive appropriate testing, treatment, and follow-up. This role involves scheduling appointments, obtaining referrals, managing authorizations, processing equipment orders, educating patients about sleep disorders, and coordinating care with other healthcare providers. Additionally, the Sleep Center Patient Navigator will act as a liaison between patients and physicians, to ensure proper communication and addressing patient concerns.

Key Responsibilities:

Scheduling and Coordination:

• Answering phone calls, triaging emergent/urgent requests, and providing information about appointments, directions, and other relevant details. 
• Schedules initial consultations, sleep studies, and follow-up appointments. 
• Obtains referrals, verifies insurance benefits, and obtain insurance approvals.
• Identifying and addressing barriers to care, such as insurance issues, language barriers, or transportation limitations, and advocating for the patient's needs.  
• Coordinates with other departments, such as Durable Medical Equipment (DME) vendors, to ensure timely equipment delivery and setup. 

Patient Education and Support:

• Explains sleep studies and treatment options to patients. 
• Provides written materials and resources for patient education. 
• Answers patient questions and addresses concerns related to their sleep disorder.

Liaison and Communication:

• Serves as a point of contact for patients and their families. 
• Communicates test results and care plans to patients and physicians. 
• Ensures smooth communication between patients, providers, and other healthcare staff.

Paperwork and Documentation:

• Processes authorizations for sleep studies and CPAP equipment. 
• Submits insurance claims and appeals for coverage. 
• Maintains accurate and organized patient records.

Other Responsibilities:

• May assist with data collection and reporting. 
• May participate in quality improvement initiatives. 
• May provide support for patients with other related conditions.

Summary:

The Sleep Center Patient Navigator is a vital role, as it ensures that Hudson Regional Hospital patients receive high-quality, patient-centered sleep medicine care. The role requires a strong sense of communication, organizational, and interpersonal skills, as well as a good understanding of healthcare systems and processes.

    EDUCATION + EXPERIENCE REQUIREMENTS:  

 H.S.Diploma, college degree in related field preferred.   

Previous experience in a hospital setting in the Registration/Admission Department preferred.  

    CREDENTIALS + QUALIFICATIONS:  

    Excellent computer skills  

    Knowledge of Insurance and Insurance Verification Process   

Knowledge of EMR, CareVue, MediTech