Director of Technical & Training at Masseyservices
Masseyservices · Orlando, United States Of America · Onsite
- Senior
- Office in Orlando
Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.
REPORTS TO: Vice President Quality Assurance
SUMMARY OF RESPONSIBILITIES
I. IMAGE
- Assure a quality image both internally and externally at all times. Management and Employee Conduct.
- Service Center facilities, Company uniforms, vehicles, equipment, property, etc.
II. TRAINING
- Develop and maintain on-the-job Initial training programs for residential Pest Technicians, Sales Inspectors and Customer Service Specialists that enhance the quality of our Pest Prevention service.
- Develop professional courses and meetings that reinforce and enhance the basic and advanced levels of Team Member Training.
III. CUSTOMER SERVICE
- Work with Region Managers, General Managers and Service Managers to provide the necessary training and technical assistance to enhance the overall quality of customer service.
- Assist Region Managers with the monitoring of Specialist productivity.
IV. SALES
- Assist Regional Managers in all Sales Initiatives to achieve budgeted goals.
JOB FUNCTIONS AND DUTIES
I. IMAGE
1. Monitor and assure a quality image with all Company team members, vehicles, equipment, facilities and property.
2. Monitor and assure the safeguarding of all Company equipment, property and facilities.
3. Monitor and assure that vehicle inspections are being made in all Service Centers each month in accordance with Company policy. These inspections should be done on the 10th of each month (payday).
4. When working in Service Centers, conduct “in-field” inspections on Company vehicles to assure proper decaling, maintenance and safety standards are being attained.
5. Coordinate and report to the Director of Quality Assurance and Regional Managers all negligence and unsafe conditions pertaining to vehicle maintenance and operations.
6. Monitor and assure that all Company vehicles project a clean professional image in all Service Centers.
II. TRAINING
1. Assist the Division Manager in supervising the Pest Prevention activities of the General Managers for the purpose of solving Service Center operating problems and improving operating performances.
2. Develop and implement service training materials and programs for Residential Pest Prevention.
3. Develop, organize and administer basic training schools for all Service Technicians, Inspectors and Customer Service Specialists.
4. Assure that service and technical training is being conducted in all Service Centers in accordance with Company policy.
5. Work at the Service Centers to train and develop all personnel in Residential Pest Prevention service procedures and techniques.
6. Assure that all applicable training records are maintained in compliance with all regulations and Company policy.
7. Conduct on-site training sessions (with customer consent) to supplement the classroom training and to be responsive to unique or problem service situations.
8. Work with Managers and Service personnel to develop, refine and otherwise perfect service and treating skills and techniques to allow for increased quality production.
9. Create and participate in field evaluation of all technical data regarding chemical use, application rates, equipment and materials. Coordinate field testing and keep all field operations updated accordingly.
10. Develop, modify and implement service and technical policies, procedures, manuals and bulletins to provide and maintain a high quality level of service.
11. Serves as the Company expert on Pest related technical and training matters.
12. Monitor and communicate to all Service Centers all changes in laws, regulations, service techniques, equipment, polices and procedures.
13. Monitor and assure that General Managers are maintaining good regulatory agency relations, certifications and license requirements are being achieved, and compliance with all laws, rules and regulations.
14. Develop and implement certification training for Pest State Certification.
15. Develop programs to assure Service Center procedures are in compliance with DACS, EPA, OSHA, DER, DOT and other Governmental regulations.
16. Develop and implement a spill control and employee hazard (MSDS) communication plan. Implement on-going follow up to see to it that the plan is being followed.
17. Make recommendations to the Vice President Quality Assurance and the Purchasing Director on pest products, on seasonal needs, type of materials and chemical alternation and usage, etc.
III. CUSTOMER SERVICE
1. Develop and/or implement a program for in-field quality control review and establish an accountability system that ensures compliance with service training and technical programs.
2. Perform “in-field” quality control reviews in connection with and as a part of the preceding “duty”.
IV. SALES
1. Develop sales proposals and presentations and provide technical assistance for sales proposals to large commercial properties, etc., and provide continued awareness and involvement as may be necessary.
2. Be active in various determined public relation activities and promotional activities in the community. Attend various Industry Association meetings and functions that enhance the image and reputation of our Company in the community.
V. GENERAL DUTIES
1. Perform all other duties as assigned.
MINIMUM QUALIFICATIONS – EDUCATION, EXPERIENCE AND SKILLS
A. College degree or equivalent experience preferred (Degree in Business or related Sciences).
B. Minimum of three (3) years experience working in the pest management industry.
C. Prior supervisory training or experience.
D. Ability to train, lead, direct and motivate personnel.
E. Must be able to meet requirements for obtaining certification or licenses as may be required by any federal, state or local regulations.
F. Must have excellent written and verbal communication skills and mathematical ability.
TYPICAL PHYSICAL AND MENTAL DEMANDS
Requires constant (67% - 100% of the time) walking, climbing, bending, kneeling, pushing, pulling, reaching, stooping, and stretching. Requires constant ability to move freely about the office building and between job sites. Requires ability to travel from location to location. Requires ability to constantly operate treating equipment. Requires frequent (45% - 66^ of time) lifting of equipment and material (up to 100 lbs.). Requires good hand-eye coordination, gross motor coordination, and finger dexterity. Must possess ability and stamina to work long hours while performing physical labor.
TYPICAL WORKING CONDITIONS
Requires constant contact with team members and customers. Training work is performed indoors and outdoors on customer property. May be exposed to heat, rain, hail, winds, dust, dirt, cement, grass, shrubs, trees, high levels of noise, vibrations, and others. Requires use of industry products, materials, and equipment while training.
SPECIAL EQUIPMENT
Must possess ability to operate industry equipment including but not limited to safety equipment, backpack applicators, drills, shovels, carpenter’s tools, power tools, truck equipment and others.
Apply Now