Claim Representative - General Liability Property Damage at Donegal Insurance Group

Donegal Insurance Group is an insurance holding company whose insurance subsidiaries offer personal and commercial property & casualty lines of insurance.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself.

At Donegal, our values are founded on supporting the independent agency system, providing best-in-class service, and building relationships customers can trust. By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being there when it matters most.
Job Summary
Donegal Insurance Group has an opening for a Claim Representative on our Casualty Claims team. As a member of our Claims team, this position is responsible for investigating coverage, liability and property damage, involving commercial general liability policies throughout multiple states, in compliance with established company standards and guidelines. Ideal candidate will possess strong interpersonal and analytical skills with a strong technical knowledge of claim handling procedures.

This position is based in our home office in Marietta, PA. 

Responsibilities and Duties

• Investigate, evaluate, and settle claims as assigned by the Supervisor
• Conduct thorough investigations to determine coverage, liability and the extent of property damage. This includes discussing the claim with the agent, insured, claimant or their representative or attorney
• Review and analyze the insurance policy to ensure coverage exists
• Monitor and direct file handling being performed by Independent Adjusters, Appraisers, and Defense Counsel
• Review Independent Adjuster reports, subrogation demands and negotiate settlements
• Establish accurate and timely reserves
• Draft Reservation of Rights, coverage denial and liability denial letters
• Report all pertinent information to the Underwriting Department
• Ability to review state specific laws and regulations

• Bachelor’s Degree preferred
• Ability to learn industry specific software applications applicable to performance of position responsibilities
• Attention to detail
• Strong organizational skills
• Ability to communicate effectively in written correspondence and strong verbal skills
• Strong problem solving and decision-making skills
• Ability to meet deadlines
• Ability to manage time effectively and work independently
• Ability to relay coverage denials and liability denials