- Professional
- Office in Baltimore
Floor Manager
GENERAL SUMMARY:
The primary responsibility of the Floor Manager is to assist the General Manager, Assistant General Manager and Restaurant Manager in overseeing the operations of the restaurant.
SUPERVISORY RESPONSIBILITIES:
Primary focus of daily guest and staff relations along with closing the restaurant
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:
Demonstrates and role-models the company’s Core Values and Leadership Principles
Handles guest concerns, complaints, and needs according to Company guidelines
Addresses guest and staff issues in the moment and sees to their proper resolution or involves appropriate supervisors
Maintains a presence in the dining room and service
Manages employee performance through coaching, recognition, and corrective action
Reviews and enters daily Avero Logbook
Performs all closing responsibilities
Ensures accurate cash counting, checkouts, side work completion, setting of the dining room for next service, tip matrix input, safe reconciliation, and nightly drop
Checks out hourly staff members; reviews tip out and side work
Ensures cleanliness and upkeep of the restaurant
Assists in maintaining par levels of linens
Assists in organizing and moving beverage product in the absence of or in coordination with the Beverage Manager
Takes responsibility for the management of front of house employees in the absence of or in conjunction with the General Manager and Assistant General Manager
Attends and contributes to weekly manager meetings
Makes recommendations to the Company on ways to improve as needed
EDUCATION AND EXPERIENCE:
Should be able to properly execute and demonstrate all duties of servers, bussers, food runners, bartenders and hosts in order to teach proper protocol.
Requires a high school diploma or equivalent, and/or 1 year of tenue/experience with Atlas or similar concept while exceling in an hourly role;
Knowledge of wines is beneficial;
Knowledge of cocktail making and spirits is beneficial.
