CRM & Document Administrator at Normet

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Key Responsibilities Include:

CRM Administration

• Be key user and subject matter expert for North America Region, working with global and local teams on implementation.
• Provide technical assistance to users, manage user access and security roles, and train staff on how to use the CRM platform. 
• Maintain the accuracy and security of customer data within the CRM system, a critical function for data-driven decision-making. 
• Create custom reports and dashboards to provide insights into customer data, sales performance, and business trends.
• Identify and resolve technical issues with the CRM system, acting as the primary point of contact for system-related problems. 
• Work with various departments to understand their needs and ensure the CRM platform effectively supports their workflows and objectives. 
• Integrate the information from existing tools to new CRM.

Document Administration

• Be the point of contact for customers to manage their portal entries and questions.
• Ensure all requirements are entered or uploaded to customer portals in a timely and accurate matter ensuring all requirements are met to promote customer relationships.
• Ensure quality and accuracy of documents, formatting, proofreading

Administrative

• Assist with administrative duties for office such as planning meals, travel, meeting coordination, and events.  

Financials

• Assist in forecasting aligned with growth targets and historical order data.
• Ensure data is accurate for financial reporting.

Stakeholder Management

• Promote a customer-first, solution-oriented culture.
• Build trusted relationships with internal and external stakeholders.
• Able to collaborate with teams to ensure deadlines are met.

Engagement and Development

• Foster a collaborative, accountable, high-performance environment.
• Maintain professionalism and adherence to company values under pressure.
• Encourage professional development and skills growth.
• Maintain integrity and adheres to Normet’s code of conduct.

HSEQ – Health, Safety, Environment and Quality

• Support Normet's HSEQ initiatives and ensure compliance in all activities.

Personal Responsibility

• Adhere to Normet Values, Policies, and Procedures.
• Engage in continuous improvement and competency development.
• Stay informed about industry trends and customer-impacting issues.
• Maintain and pursue relevant industry certifications.
• Be present in local office unless agreed to with manager.

Qualifications and Experience

• High School Diploma or equivalent.
• Experience working with CRM’s.
• Familiarity with ERP systems (preferably Microsoft D365).
• Strong accountability, urgency, and attention to detail.
• Willingness to travel within North America if required.

Skills and Competencies

• D365 expertise or willingness to develop.
• Strong planning, communication, and conflict-resolution abilities.
• Ability to maintain professionalism under pressure.
• Cross-functional collaboration.
• Continuous improvement mindset.
• Highly organized with strong interpersonal and financial skills.
• Excellent verbal and written communication.
• An elevated level of responsiveness, organization and interpersonal skills
• Detail orientation
• Excellent written and verbal communication skills
• Computer acumen

Additional Information

• At times, the role will be required to undertake tasks outside of this position description. Taking into consideration the relevant skills and experience at the request of the reporting manager
• Normal work week: Monday to Friday, 40 hours (subject to business needs).
• Occasional travel and extended hours may be required.
• Must follow all Normet safety and operational protocols.

Compliance & Authority

• Maintaining personal and coworker safety.
• Adhering to safety procedures and work practices.
• Ensuring contractor and visitor safety awareness.
• Wearing required PPE.
• Reading and complying with relevant SOPs.
• Reporting safety issues or emergencies promptly.

Come and share your courage to shine with us!

Visit our career website for more information.