Senior Account Manager at DAVACO LP

DAVACO is a leading turn-key solution provider with more than 30 years of experience supporting the world's leading brands with the development, transformation, and maintenance of their physical sites throughout North America. In collaboration with a diversified base of clients, DAVACO delivers scale, speed, and high-quality solutions that solve tomorrow’s challenges today.

General Description

The Sr. Account Manager is responsible for providing oversight to teams of 2-4 Account Managers. They will develop programs for successful implementation while consistently leading, coaching & developing their teams to successfully execute the day-to-day role. They will provide general program oversight to ensure Davaco is performing to its highest level both in execution & financial oversight.

The Sr. Account Manager is responsible for developing solutions to stay ahead of the customer’s needs & ensuring consistent & efficient execution of all programs under their oversight. The Sr. Account Manager is an escalation point for both internal and external teams and should have the ability to deescalate and manage through challenges with the end goal of providing solutions that support all party’s needs. Additional responsibilities for the Sr. Account Manager include covering all responsibilities for the roles within their team as needed to ensure the customer is taken care of, vetting proposed scopes of work to include pricing, providing financial reporting, projecting trends & leading client meetings.

Responsibilities

• Lead, coach & develop team members for growth.
• Proactively identifies delays or risks and escalates with urgency to protect client relationships and contract performance.
• Manage 30+ dynamic clients and multiple teams managing those clients. Managing roughly 2,500 requests a month.
• Manage through a multi-level team of 10+ individuals
• Communicate effectively across dynamic teams in the field and in office.
• Handle conflict resolution with customers, vendors & internal teams.
• Negotiate in the best interest of your client & Davaco.
• Handle frequent stressful situations and tense deadlines.
• Manage multiple competing priorities to ensure the best interests of Davaco, the Client and your team are met.
• Analyze & maintain gross margin expectations, create projections & make recommendations.
• Qualify scope recommendations for a variety of skilled & unskilled trades.
• Maintain Key Performance Indicators for your customers & teams
• Proactively resolve service delivery issues by getting ahead of the client’s issue & ensuring you have the right support internally and externally to manage through customer needs.
• Replicate a high level of customer service through your teams and build client relationships.
• Take ownership of the program and ensure all is running effectively.
• Audit work to capture any risk.

Requirements

• Bachelor’s Degree in Business Administration, Engineering, or a Specialized Facilities Management degree preferred
• Facilities Management Certifications a plus – CFM or FMP
• Bachelor’s Degree in Project Management a plus
• 5+ years in multi-site Facilities Maintenance as vendor, vendor aggregator or client.
• 3+ years in experience leading teams. Teams 10+ in size a plus.
• Experience using FEXA and Service Now
• Intermediate to Advanced Excel Skill’s
• Ability to deal with ambiguity
• Self-Starter

Physical Requirements

• Sit for extended periods of time.
• Talk on phone for extended periods of time.
• View information on a PC for extended periods of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

DAVACO LP is an Equal Opportunity Employer and Supports a Diverse, Inclusive Work Environment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Drug-Free Workplace

We maintain a drug-free workplace and perform pre-employment, random, reasonable suspicion, and post-accident substance abuse testing. We also perform pre-employment background checks.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at [email protected] and/or (214)-706-4018.