CITRS Communication Specialist II at King County, WA

About the Department

The Customer Information Technological Resources and Solutions (CITRS) team within King County Metro's Mobility Division, Customer Communication and Services (CCS) Section is seeking an innovative, customer-focused professional to join our team working on-site at the Transit Control Center (TCC) to provide real-time communication for the public. As part of the on-site CS II team, you will play a vital role in enhancing rider experience by quickly gathering, analyzing, distilling, and disseminating transit service information including planned and unplanned service disruptions, and emergencies using various information systems, channels, platforms, and applications.

This recruitment will be used to fill four (1) Special Duty Assignment position that is expected to last until 12/31/2025 but may be extended depending on funding. This recruitment may be used to generate a pool for future Special Duty Assignment (SDA) positions that may occur in this classification. The eligibility pool list is valid for up to 12 months from date of posting and may be used at the discretion of the hiring authority.  Career Service employees that have passed the probationary period in their current position are eligible for the SDA position. 

Position Duties

Applying equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work is a daily responsibility and a foundational expectation for all King County employees. As the Communication Specialist II, you will:

• Apply equity and social justice principles to all aspects of the work. 
• Work on-site at the TCC, in Seattle's SODO district. 
• Issue transit alerts and other rider information as needed.  
• Work under the directions of the CITRS chief and other CCS leadership, or designee(s), to perform duties and assignments.    
• Collaborate with the TCC Coordinators, Field/County Operations., and a variety of Bus Operation teams, to collect and organize planned and unplanned real-time transit service disruption information for digital delivery through various electronic channels and platforms to transit riders and the public. 
• Compile, research, analyze, prepare, edit, and review transit-related service information and interruptions for timely digital publication.
• Respond to public engagement through social media channels, as needed. 
• Other duties as assigned. 

Minimum Qualifications

We are looking for candidates who have:

• Excellent attention to detail, with demonstrated analytical, problem-solving, and research skills.
• One to two years of experience in customer service, public transportation, information technology, or related fields. 
• Basic knowledge and understanding of Metro’s transit system and services, and public-facing customer communications methods and tools.  
• Proficiency and ease in using business communication tools and new technology in your everyday work. 
• Flexible to change and able to prioritize and work effectively in complex tasks within tight timelines. 
• Report to work for varying shifts on-site and at remote locations, as necessary. 
• Self-motivated and able to work independently or as part of a team.
• Other duties as assigned.

Desirable Qualifications 

• Direct experience working in ATIS, Arcadis/IBI TRANSIT-alerts, SharePoint, intermediate or higher proficiency with MS Word and, Excel, and/or Salesforce (CRM).
• Experience in public transportation communication via a variety of channels including face-to-face, social media platforms such as Instagram, Facebook, X (Twitter) and YouTube, blogs, or other social media tools.
• Experience working with internal and external diverse communities.

Necessary Special Requirements
A Washington State driver's license or alternative ability to report reliably to various work sites and around King County.

Other Qualifications

Application & Selection Process

Required Application Materials 

1. An online employment application
2. Answers to all supplemental questions

Applicants will be screened for competitiveness, completeness, and written communication skills. The most competitive candidates may be invited to participate in an online skills assessment test the week of Nov 3rd, 2025, and interview the week of Nov 10th, 2025.  Final offers are contingent on successful completion of reference checks and/or file review.

NOTE: Please answer ALL questions in the online employment application itself, with each of your jobs during the last 10 years listed (listing each position for each employer separately), duties explained, reasons for leaving etc.
 
Applications that are not complete, or do not include the required materials, may be rejected as incomplete, and not advanced in the process. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at: www.kingcounty.gov/jobs.
 
Who May Apply
We are accepting applications from only qualified King County Metro applicants.
 
Work Schedule
Multiple shifts covering from 5am to 8pm, Mon-Friday with Weekend coverage from 9am to 530pm. The position is subject to the provisions of the Fair Labor Standards Act and is therefore eligible for overtime pay if scheduled.
 
Work Location
The primary location of the position Transit Control Center (TCC) in the SODO area of Seattle and other sites as assigned. There is some hybrid (teleworking and in the office) work as determined by Metro’s needs. The work associated with this position will be performed or conducted through a combination of onsite and remote work. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
 
Union Representation /Job Code/Grade
Protec 17 /Job Code 252202 /Grade 54
 
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Tracy Bylund at [email protected]

Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
 
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
 
King County is an Equal Employment Opportunity (EEO) Employer.
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

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