Homeoffice Ecommerce Manager, Delaware North Sportservice at United Football League at Delaware North

Delaware North Sportservice is seeking a dynamic and experienced Ecommerce Manager to lead its retail operations at the United Football League.  The ideal candidate is a self-starter with a strong background in e-commerce, digital merchandising, and fulfillment operations, who thrives in a fast-paced, sports and entertainment environment

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Develop and execute the overall e-commerce strategy for the retail platform, including seasonal campaigns, product drops, and special event promotions 
• Manage daily online store operations including product listings, pricing, visual merchandising, promotions, and inventory accuracy 
• Collaborate with merchandise buying, marketing, creative, digital, and retail teams to align online offerings with in-arena assortments and drive integrated campaigns 
• Oversee order fulfillment and customer service, ensuring timely shipping, accurate product information, and responsive issue resolution 
• Monitor e-commerce KPIs, support in-venue operations, and stay current on industry trends to enhance the digital fan experience and optimize performance 

• Bachelor's degree in business, digital marketing, or a related field preferred 
• Minimum of 3 years of retail ecommerce management experience  
• Experience with e-commerce platforms such as Big Commerce or similar    
• Strong analytical skills with a data-driven mindset and the ability to translate insights into strategy   
• Proficiency in Microsoft Word and Excel; familiarity with POS systems is a plus 
• Flexibility to work nights, weekends, and holidays as required, and the ability to travel extensively to assist with operations across multiple cities