Outside Parts Representative at FYDA FREIGHTLINER GROUP

Description

Essential Duties and Responsibilities:

A cts as an external representative of Fyda Freightliner Barkeyville through the parts department with customers.  This includes but not limited to:

• Solicit sales and maintain relationship of assigned customers through:
  • Physical visits
  • Phone calls
  • Email/text
• Maintain positive customer experience by:
  • Handling warranty, return or core parts
  • Sharing truck sales opportunity with sales department and by coordinate service issues with service department.
• Prospect new parts sales opportunities and grow customer base.
• Record detailed and descriptive daily notes for each customer interaction, ensuring notes are specific and accurately reflect the conversation and next steps.
• Meet or exceed sales targets and objectives.
• Monitor competitor activities and market conditions.
• Stay updated on industry standards, regulations, and advancements.
• Ability to effectively recognize and identify customer pain points and provide effective solutions.
• Maintain current knowledge by completing all required training and professional development.
• Stay up to date on all dealer electronic systems.
• Attend training seminars
• Perform customer sales calls with vendors
• Support inside sales by:
  • Sharing customer information
• Work closely with Parts Sales Manager as well as Delivery Drivers. 

Qualifications

Education and/or Work Experience Requirements:

Minimum of 2 years of parts sales experience.

A high school diploma or equivalent required with knowledge of truck/auto components.

• Excellent communication skills and must speak English.
• High school business math.
• Knowledge of and ability to work on a computer.
• General mechanical aptitude.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job.  Specifically:

• Must be able to walk, stand, kneel, crouch, reach and lift.
• Operate a Fyda vehicle in safe and responsible manner and in compliance with Fyda policies.