Global Security - Command Center Manager - New York, NY at JP Morgan Chase

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Job Description:
Step into a leadership role as our Global Security Operations Manager and make a real impact by safeguarding our people, facilities, and business operations worldwide. Use your expertise to proactively detect, analyze, and coordinate swift responses to security incidents, ensuring a safe and resilient environment for our global organization. Join us and be at the forefront of protecting what matters most.

As the Global Security Operations Center Manager within the Global Security team, you will work as part of a 24/7/365 team providing incident detection, triage, and response to support the operations of the Firm. You will have a leading role in defining, designing, progressing, and delivering the strategic agenda of the function, operating within a world-class Fusion Center. You will coordinate and collaborate across multiple Global Security product lines to execute annual and multi-year plans to ensure a world-class, integrated, and converged security system. Reporting directly to the Head of Global Crisis Management and Security Operations Centers, you will operate amongst a diverse and exciting portfolio of work, projects, personnel, and programs.

Job Responsibilities:

• Manage daily operations of the GSOC, ensuring adherence to established protocols, Standard Operating Procedures (SOPs), and standards.
• Oversee incident detection, triage, and response, integrating with crisis management efforts and communicating critical updates to stakeholders. 
• Recruit, manage, train, and mentor a high-performing team of security analysts to ensure effective 24/7 operational coverage.
• Develop and implement strategic plans, procedures, and workflows to enhance GSOC effectiveness and standardization across global locations.
• Partner closely with internal and external partners, such as Cybersecurity, Human Resources, Facilities, and Law Enforcement, to enhance incident response.
• Establish, record, and monitor key performance indicators (KPIs) and generate monthly governance materials to assess the effectiveness of the GSOC.
• Aid in the development of standards, procedures, job aides and other documentation necessary to sustain and deliver GSOC operations.
• Drive and mange working groups and/or project management groups to enhance the GSOC’s technology and/or operational support as needed.

• Demonstrable leadership experience and the ability to manage and develop a diverse team.
• Extensive experience in GSOC operations, security monitoring, and incident/crisis response.
• Strong communication skills for disseminating information and providing executive-level updates.
• Familiarity with various security systems, such as video surveillance, access control, and incident management platforms.