Medical Office Employment Program Manager at YMCA of Greater Boston

Position Title: Medical Office Employment Program Manager

Reports to: Senior Director, Workforce Development

Position Type: Full time, Exempt

Salary Range: $60,000-64,000

Branch: Education and Training 

 

 

The YMCA of Greater Boston’s Education & Training Center provides high-quality, integrated adult education and workforce development services to immigrant, unemployed, and underemployed adult learners across Greater Boston. YGB’s Medical Office Employment Program is a 10-week job training program that prepares trainees for administrative assistant careers with our employer partners: Boston Medical Center, Boston Children’s Hospital, and Mass General Hospital.

 

YGB’s Education & Training Center seeks a dynamic, team-oriented, and highly organized Program Manager to oversee and lead the day-to-day operations and deliver direct instruction to trainees in its Medical Office Employment Program.  The Program Manager will be the lead person responsible for effectively delivery 4 training cycles per year for at least 12 trainees per cycle.  This individual will play a key role in program design, implementation, and delivery, while directly supporting trainees as they work toward developing and achieving their career goals.

·       Develop and refine program curriculum to ensure relevance and effectiveness.

·       Oversee the setup of office spaces and classrooms for the program(s).

·       Maintain accurate records and ensure confidentiality of participant data.

·       Manage and coordinate the activities of contractors, volunteers, interns, partners, and other instructors.

·       Contribute to grant reports, providing necessary program data and updates.

·       Assist the director in developing and managing program budgets.

·       Create and maintain engaging communications and social media content for the program(s).

 

 

 

·       Collaborate with the intake team to assess applicants and ensure they meet program eligibility criteria.

·       Conduct interviews with potential participants, offering feedback on suitability and assisting in trainee selection.

·       Deliver direct instruction for topics such as medical administration, HIPAA, OSHA, patient intake, medical insurance, billing and coding basics, and medical terminology.  Curriculum provided and can be customized.

·       Develop and deliver group and 1:1 training sessions and simulations.

·       Evaluate participant assignments and track progress in program’s database.

·       Partner with Career Services to create individual career plans for trainees.

·       Coordinate with employer partners to place trainees in full-time positions and provide support throughout the experience.

·       Provide career advising for trainees, including guidance and job placements

·       Cover other programming activities as needed within the Center.

·       Collaborate to cultivate and manage relationships with key stakeholders, including trainees, staff, mentors, volunteers, employers, and funders.

·       Use employer feedback to refine the curriculum and improve trainee placement outcomes.

Contribute to program operations and events to ensure the overall success of trainee placements and program effectiveness. 

·       Proven experience with adult education or workforce development programs

·       Strong organizational, communication, and time management skills, with the ability to manage multiple stakeholders and priorities.

·       Ability to build and maintain relationships with diverse stakeholders.

·       Experience in curriculum design and delivery.

·       Knowledge of medical administrative skills and career coaching is a plus.

·       Passion for empowering individuals to achieve career success.

·       Be part of innovative and supportive team dedicated to making an impact.

·       Opportunity to shape and deliver quality workforce development programs

·       Access to professional development and growth opportunities.

·       Free YMCA of Greater Boston Family Membership

·       Medical, Dental, Retirement, Sick time, and Vacation benefits   

 

If you are a results-driven professional with a passion for education, workforce development, and empowering individuals, we’d love to hear from you!