Housekeeper/Room Attendant ($28-30 hourly with service charge) at Ventana Big Sur, An Alila Resort

Welcome to Alila Ventana Big Sur. When you reach the edge of the continent—where the sky, sea, mountains, and redwoods all converge—you discover a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuries—and you are enveloped by the same inspiration to discover, (dis)connect, and create.

Ventana Big Sur is proud to be recognized as a Forbes Four-Star resort and one of only a select few properties worldwide awarded Two Michelin Keys. Our colleagues embody a passion for exceptional hospitality, offering intuitive and personalized service that defines luxury in an authentic, elevated setting.

The Room Attendant plays a vital role in upholding the resort’s reputation for excellence. This position requires a strong eye for detail, a commitment to sustainability, and an understanding that true luxury lies in thoughtful, genuine care for both our guests and our environment.

Key Responsibilities

• Clean and service guest rooms, suites, public areas, and colleague or office spaces according to Forbes and Hyatt luxury standards.
• Ensure all amenities, linens, and supplies are fully stocked, organized, and presented to brand expectations.
• Maintain meticulous attention to detail, ensuring every area feels fresh, welcoming, and flawlessly prepared.
• Report maintenance issues, damages, or missing items promptly.
• Greet guests in a warm and professional manner, responding to requests with efficiency and care.
• Collaborate closely with colleagues across departments—including Front Office, Engineering, and Guest Experience—to ensure seamless service.
• Support Ventana’s sustainability initiatives by following eco-conscious cleaning methods, recycling protocols, and waste-reduction practices.
• Uphold confidentiality, safety, and guest privacy standards at all times.

Compensation & Schedule

• Base Pay Range: $20.00 – $21.50 per hour, depending on experience
• Service Charge: Average additional earnings of $7–$9 per hour, bringing projected total compensation to approximately $28–$30 per hour
• Gas Stipend: $15 per day for qualified colleagues
• Schedule: Full-time position; weekend and holiday availability required, typical shift time 9 am – 5 pm (subject to change based on needs)

Benefits – Hyatt Hotels

• Annual allotment of free hotel stays at Hyatt properties worldwide
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription and tuition reimbursement
• Global family assistance policy with paid time off for birth or adoption, and financial adoption assistance
• Paid Time Off (PTO)
• Medical, Dental, and Vision insurance after 30 days (for full-time colleagues)
• 401(k) with company match (for full-time colleagues)

Benefits – Ventana Big Sur

• Onsite housing available for eligible colleagues
• Paid meal breaks
• Complimentary daily meal

• $15 per day gas stipend

DEI Statement

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a luxury environment
• Previous housekeeping or hospitality experience preferred; Forbes or Michelin experience a plus
• Strong attention to detail and consistency
• Ability to work efficiently in a fast-paced, service-oriented setting
• Excellent communication and collaboration skills
• Flexible schedule, including weekends and holidays
• Commitment to sustainable practices and environmental care
• Valid driver’s license with a clean driving record (required)

Physical Requirements

• Ability to walk on uneven terrain and navigate outdoor pathways between resort buildings
• Frequent climbing of stairs, bending, reaching, stretching, and kneeling
• Ability to lift, carry, and move items up to 50 pounds
• Ability to work in varying weather conditions and temperatures
• Stamina to remain active for extended periods throughout the shift