Sr. Director of Business Operations at Epicorsoftware

The Sr. Director, Business Operations will oversee a team providing expertise in the implementation, enhancement, and support of financial and operating systems. You will own and drive the transformation of our infrastructure as well as deliver on the strategic direction of the Business Ops team. Additionally, you will oversee the identification of system and business process improvements, documentation, change management and serve in a leadership role for various aspects of our Business Ops, Finance, and Accounting functions.

What you will be doing:

• Set strategic direction, define roadmap, and provide day-to-day operational oversight for the systems used by the Business Ops, Finance, and Accounting organizations.

• Provide leadership, support, and guidance to the IT business systems team and manage a team of business analysts.

• Liaise with functional leaders to drive success of business outcomes, streamline operations, and identify improvement areas.

• Lead cross-functional meetings, pinpointing process and system bottlenecks, and providing feasible solutions to resolve issues and transform the business.

• Evaluate, select, and lead the implementation of new technologies in the CFO organization.

• Evaluate and improve system performance, utilization, and scalability.

• Proactively identify and recommend ways to improve quality and optimize processes for the organization within our business systems.

• Enable the delivery of consistent and reliable data and reporting.

• Maintain Salesforce and Epicor ERP system entity structure as well as integrated processes and systems.

• Be engaged in the oversight of issue resolution for business and finance systems.

• Partner with the IT organization to resolve issues and deliver projects that impact the business ops, finance, and accounting organizations.

• Partner with the SOX Compliance team to implement compensating/mitigating controls for high-risk areas.

What you will likely bring:

• Ability to manage multiple employees, cross-functional project teams, and drive project success.

• Self-starter with demonstrated success in driving positive change in a fast-paced and ambiguous environment.

• Excellent analytical thinking and creative problem-solving skills with a strong grasp of technical concepts.

• Strong written and verbal communication skills, highly collaborative.

• Adaptability - Commitment, self-confidence, and willingness to embrace change.

• Dependability and Reliability - Initiative, consistently meets deadlines, concentration, and desires accountability for the team’s work.

• Problem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process-driven.

• Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers and fostering positive working relationships.

What could set you apart:

• 10+ years of progressive operations knowledge.

• 5+ years managing and developing multi-discipline teams, preferably with international reach across multiple service types.

• Bachelor’s degree in Finance, Accounting, Information Technology, a related discipline, or significant direct work experience in these areas.

• Experience with project managing/implementing software.

• Experience with business intelligence.

• Proficient in the use and configuration of Salesforce.com.

• Operating knowledge of ERP programs and configuration (preferred).

• Experience with multinational corporations.

• Experience with self-service ETL/visualization tools (Tableau, Power BI, Alteryx).

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Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

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