Quality and Performance Analyst at OPERATIONS DIRECTORATE
OPERATIONS DIRECTORATE · Bristol, United Kingdom · Hybrid
- Professional
- Office in Bristol
About you.
National Highways currently has an exciting opportunity for a Quality and Performance Analyst to join our team, based in either Bristol or Exeter. In this role, you will be responsible for delivering regional performance reporting and supporting the implementation and embedment of performance measurement and management as essential tools for effective contract delivery. A key part of the role will also involve supporting the management and assurance of quality across our contracts, ensuring alignment with our Delivery Plan and driving continuous improvement.
You will:
- Develop and maintain Quality Management documentation. Championing a culture of continuous improvement across the region by ensuring performance feedback and lessons learned are captured, tracked, and monitored through to delivery.
- Review Quality Management practices across regional contracts, using performance monitoring and trend analysis to identify improvements, recognise good performance, and address issues through Nonconformity Reports (NCRs) and quality improvement plans.
- Collaborate with regional and national Operations teams to drive improvements and implement performance reporting, KPIs, and metrics that enhance visibility and allow better understanding of the region’s performance.
- Work with suppliers and internal teams to drive continuous improvement.
- Understand and apply relevant standards and contract management documentation within Asset Delivery to support delivery in line with required quality, safety, cost, time, and specification standards.
About you.
- Understanding of Quality Management Systems, managing non-conformance reports (NCRs), and driving continuous improvement through structured quality processes.
- Competent in using metrics and data analysis to monitor, interpret, and report on performance, identifying trends and opportunities for improvement.
- Proven ability to build and maintain collaborative working relationships across multidisciplinary teams and stakeholders to support shared goals and service delivery.
- Familiar with NEC (or similar) contract frameworks and their application in operational environments, ensuring compliance with contractual and quality obligations.
- Experienced in facilitating and supporting internal and external audits, with an understanding of ISO 9001 (and/or other relevant standards); ISO 9001 Lead Auditor is highly desirable.
About us.
Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
Company
Why you should join us
At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.
So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.
A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.
Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.
Our benefits package
- Our total reward package includes basic salary, the potential for a performance related bonus
- Contributory pension scheme with employer contribution of up to 10%
- Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
- Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
- Life assurance of 4 times annual salary
- Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
- A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
- Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
And we are
- Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
- Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
- Community friendly – offering paid leave to volunteer, 3 days basic/year
If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:
- Right to work check
- 3 year employment history references
- DBS criminal record check
- Social media and adverse journalism check
- Driving licence check (if applicable)
- Fit to work questionnaire (for all), followed by a medical check (if applicable)
- Qualifications and/or professional membership check (if applicable)
And finally
We reserve the right to close before the advertisement expires.
