Mortgage Loan Consultant at Exchange Bank

POSITION SUMMARY:

Generate new residential mortgage business from Bank referrals and from sources outside the Bank.

ESSENTIAL FUNCTIONS:

Sales and Service: 90%

• Market and actively promote Bank and wholesale lenders products and services to retain and grow current client base.
• Solicit new business, and grow existing business, through prospecting, telephone consulting, referrals, events, open house, realtor functions, mailers and in-person calling.
• Refer clients to other Bank departments for additional financial service products.
• Attend community events to promote business and demonstrate the Bank’s community support and presence as a home loan lender.
• Listen to customer’s loan request, purpose and needs to identify appropriate products.
• Analyze and understand the customer’s financial ability to repay the debt by reviewing their tax returns, paystubs, etc. and computing their qualifying income/debt ratios to offer appropriate products.
• Provide the customer with potential financing options that meets both the customer’s request/desire and the underwriting guidelines of the loan program recommended.
• Obtain and provide the Loan Processing department with the customer’s supporting documents needed to fund the loan.
• Keep both the customer and the Loan Processor informed of the status of the loan progress
• Follow-up with customers to ensure satisfaction, strengthen the relationship and cross-sell additional products.
• Build strong referral relationships through loan agents database, realtors, builders, financial planners, insurance agents, etc.
• Facilitate loan process from loan application through closing including coordinating time sensitive activities between loan processors, insurance and title companies, realtors, lender, appraisers, and the customer.

Non-Essential Functions: 10%

• Perform special projects and research as assigned.
• Perform other duties as assigned.

SUPERVISORY RESPONISIBILITIES

None

MINIMUM QUALIFICATIONS

Core Job Specific Competencies: 

• Business Acumen: Demonstrates thorough understanding of a wide range of elements of the Bank’s business and the customers, industries, and partners with which the Bank is involved; has knowledge of competitor offerings, and understands the Bank’s related products and services, as well as existing gaps.
• Customer Service: Provides internal and external customers with the products and services that match their needs in a timely, efficient manner; follows up on customer complaints, questions, and requests.
• Prioritization/Time Management: Assesses multiple tasks or issues which are competing for a limited amount of time or resources and determines the order in which each will be addressed; sets priorities, goals, and timetables to achieve maximum productivity; tracks both completed and incomplete activities.
• Product Knowledge: Demonstrates a working knowledge of the features and benefits of the products and services offered, and understands how those features benefit customers.
• Relationship Building/Networking: Gains trust and confidence through interactions with prospective and existing clients, and personnel; focuses on cultivating relationships that are long-term and professional; builds relationships with a variety of people within the banking industry for the purpose of sharing information and/or resources.
• Sales: Understands the steps necessary to identify potential customers and secure agreement with customer for service; meets or exceeds sales targets by applying the sales process in a variety of selling situations and to a variety of customers.
• Verbal Communication: Expresses ideas effectively in individual and group situations adjusting style and methods to meet the specific needs of the audience; attentively listens to others to gather data and paraphrase meaning to verify understanding.
• Written Communication: Uses correct English grammar, punctuation, and spelling; communicates information (for example facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience.

Knowledge, Skills and Abilities:

• Knowledge of loan underwriting procedures.
• Knowledge of lending policies, practices and procedures.
• Knowledge of local real estate market.
• Skills operating a personal computer including word processing, spreadsheet and presentation software.
• Basic mathematical calculation skills.
• Ability to attend early morning and evening meetings.
• Ability to attend events on evenings and weekends.

Licenses and Certifications:

• Must maintain valid California driver license.

Physical Requirements:

• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 25 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors, majority of the time is spent sitting at a desk.

Education and Experience:

A combination of education and experience equivalent to a high school degree; and knowledge typically gained through a minimum of two years experience in real estate.

Compensation

The hiring range for this position is $17.97 per hour, plus commission. Position is normally paid a draw against commission, each pay period.