Manager, Logistics Operations & Analytics at Conair LLC
Conair LLC · Hagerstown, United States Of America · Hybrid
- Senior
- Office in Hagerstown
- Act as Conair’s eyes and ears inside the DC, ensuring daily operations align with business and customer expectations
- Monitor throughput, labor utilization, and order flow using Manhattan WMS and TMS systems
- Track performance metrics and conduct variance analysis to support proactive decision-making
- Partner with internal stakeholders (Customer Service, Planning, and Finance) to address service issues and implement corrective actions
- Analyze volume trends, peak periods, and productivity metrics to support labor planning and shift optimization
- Build and maintain dashboards and reports for internal stakeholders, translating operational data into actionable insights
- Provide reporting support for customer-facing metrics and internal reviews
- Analyze freight spend, warehouse productivity, and inventory movements to identify efficiency opportunities and reduce total landed cost
- Conduct operational audits and compliance checks to identify gaps in safety, quality, and regulatory adherence
- Ensure 3PL’s processes meet Conair’s standards, reducing operational risk and protecting brand reputation
- Standardization of processes with correct documentation
- Lead root cause analyses for operational failures and drive process standardization across 3PL sites.
- Drive a culture of operational excellence through Lean, Six Sigma, or similar methodologies
- Drive accountability, efficiency, and continuous improvement in partnership with the 3PL
- Inventory & Fulfillment Oversight with 3PL
- Oversee inventory control processes including cycle counts, audits, and reconciliation adhered too
- Monitor order flow and fulfillment metrics, resolving issues before they impact customers
- Customer Experience & Escalation Management
- Manage order-level escalations such as late shipments, damages, or missing items
- Track service level performance and identify trends that could impact customer satisfaction
- Act as the voice of the customer within the DC, ensuring operational decisions reflect service expectations
- 8+ years of experience in distribution center operations, preferably within a 3PL-managed environment
- Understanding of WMS and related TMS platforms
- Proven ability to analyze operational data and present insights to leadership
- Excellent communication and stakeholder management skills
- Ability to work cross-functionally internally and with 3PL
- Working conditions are normal for an office environment.
- Must be able to sit for extended periods of time.
- Must be able to use a computer keyboard and view a monitor for extended periods of time.
- This role requires on-site presence Monday through Thursday, with the flexibility to work remotely from anywhere on Fridays.
- Comprehensive Medical/Dental/Vision plans
- Generous Paid Time Off Programs
- Life & Disability Insurance
- FSA/HSA/Dependent Care FSA
- Paid Parental Leave
- 401k and company match
- EAP & Employee Wellness Programs
- Volunteer Days Paid Time Off